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Cablegate: Post Appreciation for Recent Cio Visit and Successful Smart

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RR RUEHWEB

DE RUEHME #0194 0211640
ZNR UUUUU ZZH
R 211639Z JAN 10
FM AMEMBASSY MEXICO
TO RUEHC/SECSTATE WASHDC 0123
RUEHFSI/DIR FSINFATC 0001
RUEHMI/USOFFICE FRC FT LAUDERDALE
INFO RUEHME/AMEMBASSY MEXICO

UNCLAS MEXICO 000194

FROM CHARGE D???AFFAIRES
DEPT FOR CIO SWART
WHA FOR EX
FRC FOR RIMC
FSI FOR SAIT
SIPDIS

E.O. 12958: N/A
TAGS: AADP ACOA KRIM KSMT
SUBJECT: Post appreciation for recent CIO visit and successful Smart
implementation

1. Dear Susan: I wanted to take the opportunity to thank you
for your recent visit to Mexico City. Your presence during the
Smart implementation demonstrated IRM's sincerity in ensuring a
successful start of this key program for Mission Mexico. By
taking time to meet with our agency heads and discuss the future of
combined efforts and operations, our non-State colleagues were
brought even further into the Mission family. They greatly
appreciated your time and vision. Having you participate in the
opening of our "Quality of Life" internet caf???? was an unexpected
but highly welcomed event for our mission community.

2. I also want to commend the performance of your Smart
implantation team led by Janessa LoGalbo. The team of James Bohan,
Glendale Parker, Jimmy Lee, Lisa Kleback, Becky Bluhm, and Steve
Baldwin performed above and beyond expectations and successfully
migrated one of the largest embassies in the world to the new Smart
system. Their "deskside" manner and willingness to work closely
with the mission staff to tailor the system to meet our needs was
exceeded only by their attention to detail and taking the time to
work one-on-one to ensure the users understood the system. Rarely
if ever in my experience has the implementation of a new computer
system go as smoothly as this one did . Again, my appreciation for
your visit and for the hard work of all those on your IRM team who
made the installation such a success. Best wishes - John Feeley
FEELEY

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