Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 


SNEN demonstration launch

Hon Annette King
Minister of Police

24 November 2006 Speech Notes

SNEN demonstration launch

Thank you to Superintendent Steve Christian, project manager for the SNEN demonstration, for his introduction.

And the first thing I want to do today is to congratulate Steve and his project team, as well as the National Manager of Communications Centres, Superintendent Steve Fitzgerald, and Superintendent John van der Heyden, who has been acting in Steve Fitzgerald’s role, for bringing the SNEN project to this point.

I also want to acknowledge Police Commissioner Howard Broad and other NZ Police staff here today, particularly SNEN national manager Inspector Karen Wilson, who will lead a call-taking demonstration shortly.

Lastly, but certainly not leastly, I want to acknowledge New South Wales Acting Assistant Commissioner Mick Corboy, chair of the Independent External Review Panel that reviewed the Police Communications Centres last year.

One of the panel’s recommendations was to consider introducing a single non-emergency number for New Zealand, and I will be interested to hear Acting Assistant Commissioner Corboy’s response to our progress.

Today’s official launch of the SNEN Demonstration Project marks an important milestone, but, as many of you know, the project actually went live last Saturday.

I understand you will hear more shortly about how the first few days have gone, and I have a couple of stories to tell as well, but I think it is certainly encouraging that more than 1000 calls have come in already.

As you know, this SNEN Demonstration Project involves a live demonstration in two police districts, Auckland and Bay of Plenty, designed to test the systems and processes that would be needed to implement such a service nationally.

The Independent External Panel believed that a single national number would take pressure off the 111 system, which currently also takes calls about non-urgent crime.

Police hope to gather enough information from this SNEN demonstration to allow decisions to be made about choosing and introducing a Single Non-Emergency Number for the whole country. I am sure everyone here wishes the project great success. As far as I am concerned, it is already a significant achievement getting this far.

The Government’s confirmed its support for this initiative in this year’s Budget by allocating $3.5 million per year in ongoing funding for the demonstration. The Budget also allocated $850,000 capital spending per year for the first three years to cover capital costs for the project.

This demonstration will run through next year, and a thorough evaluation will begin in July 2007. A decision will then be made on where to from there. Needless to say, I will be awaiting the evaluation with considerable interest.

I am sure we all hope the demonstration project realises its great potential, and the evaluation shows that a nationwide single non-emergency number is viable.

If that happens, then a nationwide SNEN will take pressure off the 111 service, it will provide a far better resource for the police, and a far better service to the public, whose safety is the paramount consideration in this whole exercise.

And now for those two stories I promised to tell you, and which I think illustrate the SNEN’s potential to provide people with a great service.

One call came in this week from a Cantonese speaker, who wanted to report that his car had been stolen. He was able to speak to Mabel Wong, one of our Cantonese-speaking Community Service Advisors and give her full details about what had happened.

Apparently those in the centre at the time were amazed that she was speaking in Cantonese and typing in English!

On the same day, one of our Mandarin speakers was also able to take a burglary complaint.

Both callers were very impressed with the service they received, and so am I. I think it's tremendous.

So congratulations again to everyone who has been part of the team, and I wish you all the best over the coming months.

I am delighted to be launching the “go live” stage today. Thank you again very much for asking me to join you.


ENDS

© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Sector Opposes Bill: Local Government Bill Timeframe Extended

The Minister of Local Government Peseta Sam Lotu-Iiga has asked the Select Committee to extend the report back date for the Local Government Act 2002 Amendment Bill (No 2). More>>

ALSO:

Breed Laws Don’t Work: Vets On New National Dog Control Plan

It is pleasing therefore to see Louise Upston Associate Minister for Local Government calling for a comprehensive solution... However, relying on breed specific laws to manage dog aggression will not work. More>>

ALSO:

Not Waiting On Select Committee: Green Party Releases Medically-Assisted Dying Policy

“Adults with a terminal illness should have the right to choose a medically assisted death,” Green Party health spokesperson Kevin Hague said. “The Green Party does not support extending assisted dying to people who aren't terminally ill because we can’t be confident that this won't further marginalise the lives of people with disabilities." More>>

ALSO:

General Election Review: Changes To Electoral Act Introduced

More effective systems in polling places and earlier counting of advanced votes are on their way through proposed changes to our electoral laws, Justice Minister Amy Adams says. More>>

Gordon Campbell: On Our Posturing At The UN

In New York, Key basically took an old May 2 Washington Post article written by Barack Obama, recycled it back to the Americans, and still scored headlines here at home… We’ve had a double serving of this kind of comfort food. More>>

ALSO:

Treaty Settlements: Bills Delayed As NZ First Pulls Support

Ngāruahine, Te Atiawa and Taranaki are reeling today as they learnt that the third and final readings of each Iwi’s Historical Treaty Settlement Bills scheduled for this Friday, have been put in jeopardy by the actions of NZ First. More>>

ALSO:

Gordon Campbell: On The Damage De-Regulation Is Doing To Fisheries And Education, Plus Kate Tempest

Our faith in the benign workings of the market – and of the light-handed regulation that goes with it – has had a body count. Back in 1992, the free market friendly Health Safety and Employment Act gutted the labour inspectorate and turned forestry, mining and other workplace sites into death traps, long before the Pike River disaster. More>>

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
 
Parliament
Search Scoop  
 
 
Powered by Vodafone
NZ independent news