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Canterbury DHB Updates Its Visitor Policy
Tracey Maisey, Incident Controller, Canterbury DHB Emergency Coordination Centre:
Canterbury DHB is applying a limited-visitor policy across all facilities from Tuesday 22 February, in response to the ongoing transmission of the COVID-19 Omicron variant in the community.
Unless you have been contacted by phone to advise that your planned (elective) surgery or appointment is postponed, please assume it is going ahead and turn up at the scheduled time.
Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them. Approved visitors or support people should not visit our facilities if they are unwell.
Please scan in using the COVID-19 Tracer App or sign in on arrival and provide your contact details. Hand sanitiser stations are visible and must also be used. Approved visitors or support people should not visit our facilities if they are unwell.
By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.
Visitors to Canterbury DHB facilities
Only approved visitors under the following categories are permitted as follows:
- On compassionate grounds – please check with the ward’s Charge Nurse before you come to hospital to visit.
- People attending ED can have one support person with them
- Women in labour are allowed one support person for the duration of their stay in our facilities.
- Parents/caregivers are able to be with their child in hospital.
- For whānau with an essential support role as a Partner in Care (kaitiaki).
- People with disabilities attending an appointment can have one support person.
Visitor Cards
Anyone who is an approved visitor to our Christchurch (including Christchurch Women’s and Waipapa), Burwood and Ashburton Hospitals will be issued with a ‘visitor card’ to present to hospital staff at the entrance on arrival:
- When an approved visitor visits for the first time, they should inform the staff member at the entrance that this is their first visit and they don’t have a card.
- The staff member will direct the person to the hospital’s reception, who will confirm with the ward that the person is able to visit.
- Once in the ward, the person will be given a ‘visitor card’ to use from then on.
- The visitor card is to be shown to hospital security on arrival from the second visit onwards, to gain access.
Canterbury DHB-operated ARC facilities
No visitors are permitted – with exceptions only on compassionate grounds by arrangement with the relevant Charge Nurse.
Christchurch Hospital
Most entrances to Christchurch Hospital will be closed and the only entrances open will be ED & Waipapa Main Entrance, Christchurch Women’s Entrance and the main Christchurch Hospital entrance (under the canopies).
Christchurch Hospital Shuttle Bus from the Deans Avenue Car Park
While we encourage everyone eligible to get fully vaccinated and boosted to protect themselves and others, you are not required to show your My Vaccine Pass when you use the shuttle. You do, however, need to comply with the rules for public transport under the COVID-19 Protection Framework which in the case of shuttle use are:
- If you are unwell, please don’t use the shuttle
- Shuttle passengers are asked to use the hand sanitiser upon entry to the shuttle
- Please scan the QR code if you have the NZ COVID Tracer App on your phone
- The front passenger seat must remain empty
- It is mandatory for all passengers over the age of 12 to wear surgical/medical masks on the shuttle, unless you have an exemption.
Christchurch Outpatients
- If you need a support person with you at your appointment, please call the number on your outpatient appointment letter to arrange this.
- Note: some outpatient appointments will continue to be carried out ‘virtually’ either over the phone, or by a video/Zoom call.
Burwood and Ashburton Hospitals
The only entrance to these hospitals will be via the main entrances.
Specialist Mental Health Services on the Hillmorton campus & The Princess Margaret Hospital site
A no visitor policy applies, except in the following circumstances:
- One support person by pre-arrangement for community appointments (contact the team or case manager prior to confirm)
- One support person by pre-arrangement for an inpatient visit (contact the ward prior to visiting to confirm)
- For whānau with an essential support role as a partner in care (contact the relevant team)
- Parents/caregivers in support of a child.
Kaikōura Health Te Ha o te Ora
In the Acute and inpatient ward, there will be no visitors. The only exemptions to this that are to be approved by Clinical Nurse Specialist or Nurse Manager prior to visiting are
- On compassionate grounds – please check with the ward’s nurse before you come to hospital to visit
- People attending for urgent care can have one support person with them
- For whānau with an essential support role as a partner in care
- Women in labour are allowed one support person for the duration of their stay in our facilities
- Parents/caregivers are able to be with their child in hospital
- People with disabilities can have one support person.
- No visitors are permitted in the Aged Residential Care facility, except on compassionate grounds by arrangement with the Senior Nurse on duty.
Hospital Café and shop restrictions
Here is a summary of who can use which cafés and when staff ID or other proof of vaccination will be needed.
Café opening hours, ID, and access requirements from Tuesday 22 February onwards:
| Christchurch Hospital Campus: | Opening hours | Pass/ID | Access | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Great Escape Café | Mon-Fri: 07.00am to 19.30pm Sat-Sun: 09.00am to 19.30pm | Staff ID | Staff only | ||||||
| Willow Lane, Waipapa | Daily 08.00am to 08.00pm *Take-away only | No My Vaccine Pass checks | Contactless pick-up only - no seating | ||||||
| Kanuka, Outpatients | Mon-Fri 07.00am to 15.30pm | My Vaccine Pass required | Only staff wearing ID badges and members of the public who show their My Vaccine Pass as evidence of full vaccination can be served. | ||||||
| PeaBerry, Waipapa | Mon-Fri 07.00am to 15.30pm | My Vaccine Pass required | Only staff wearing ID badges and members of the public who show their My Vaccine Pass as evidence of full vaccination can be served. | ||||||
| Parkside Café | Mon-Fri 07.30am to 15.00pm | My Vaccine Pass required | Only staff wearing ID badges and members of the public who show their My Vaccine Pass as evidence of full vaccination can be served. | ||||||
| Christchurch Women’s Hospital Café | Mon-Fri 07.30am to 15.00pm *Take-away only | No My Vaccine Pass checks | Contactless pick-up only - no seating | ||||||
| Ashburton Hospital Café | Open 08.00am to 15.30pm | No My Vaccine Pass checks | Staff only | ||||||
| Hillmorton Avon Café | Open 08.00am to 15.00pm | Vaccine Pass checks | Staff + consumers who are accompanied by a staff member | ||||||
| Burwood Travis Courtyard Café | Open 08.00am to 15.30pm | My Vaccine Pass Required | Only inpatients, staff wearing ID badges and approved visitors with a visitor card | ||||||
Canterbury DHB
CDHB
Canterbury District Health Board (CDHB) is a Christchurch, New Zealand based hospital and healthcare provider for the
Canterbury region of New Zealand. Our region extends from Kekerengu in the North, to Rangitata in the South and Arthurs Pass in the West and comprises the six Territorial Local Authorities of Kaikoura, Hurunui, Waimakariri, Christchurch City, Selwyn and Ashburton.
We collaborate with other health and disability organisations, stakeholders and our community to decide what health and disability services are needed and how to best use the funding we receive from Government to improve, promote and protect the health, wellbeing and independence of our population.
At the Canterbury DHB, our vision is to improve the health and wellbeing of people living in Canterbury.
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