Scoop has an Ethical Paywall
Work smarter with a Pro licence Learn More

Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search


New Report Shows 0800 What’s Up Service Provides $2 Of Social Value Per $1 Spent

Barnardos’ 0800 What’s Up phone and online chat service for children and young people has been shown by a new GoodMeasure report from ImpactLab to provide $2 of social value for every dollar spent on it, an excellent outcome for this unique service.

Social value is the estimated social impact in dollar terms that a programme achieves for participants over their lifetime. This impact is measured in both positive benefits, such as increased income, and avoided costs to government.

The estimated lifetime social value 0800 What’s Up generated for participants in dollar terms during the first six-month measurement period was $865,083. When aggregated, the social value for both six-month periods studied was $2 per dollar spent.

Barnardos’ Chief Executive Matt Reid said, “The social value calculation helps us understand how a programme or intervention changes lives for the better. We’re delighted with these results, which are higher than for similar services, and the positive impact they demonstrate on the mental wellbeing of tamariki and rangatahi through the 0800 What’s Up service. ImpactLab also told us that the service is professional, best practice, and world class in its support of 11,000 children and young people each year, which we’re incredibly proud of.”

0800 What’s Up provides counselling to children and young people who are facing challenges and need support. This dedicated helpline provides vital assistance by offering a free and confidential space for them to seek help and talk about their concerns, no matter how big or small, enabling them to build resilience, navigate challenges, and improve their wellbeing.

Advertisement - scroll to continue reading

Are you getting our free newsletter?

Subscribe to Scoop’s 'The Catch Up' our free weekly newsletter sent to your inbox every Monday with stories from across our network.

For the three weeks from 20 December 2023 to 9 January 2024, 0800 What’s Up received 755 calls and chats from rangatahi and tamariki. Team Leader Ban Al Gailani said, “We know that this time of year can be particularly hard for children and young people. Relationships with whānau and friends are among the top issues young people contact us about, along with anxiety. However, over chats, more serious issues are raised, which include talking about self-harm or suicidal ideation. We also had a lot of adults calling us concerned about the wellbeing of their tamariki and rangatahi.”

The phone helpline and online chat service is available every day from 11 am to 11 pm for tamariki and rangatahi aged five to 19 years. It is available throughout the summer holidays for children and young people who may be navigating complex whānau or social situations, worrying about returning to school, or who just need to talk.

The full report from ImpactLab on 0800 What’s Up’s social value is available here.

© Scoop Media

Advertisement - scroll to continue reading
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On The Flaws In Anti-gang Laws

Google “Christopher Luxon“ and “mojo” and you get nearly 60,000 matching responses. Over the past 18 months – here and here and again, here – Luxon has claimed that New Zealanders have either lost their mojo and/or are in the process of re-finding it. With mojo in hand, New Zealanders will once more become a nation of over-achievers, blessed with the feisty Kiwi can-do spirit of yore.

But here’s the thing. According to Luxon, we’re naturally bold, inventive and self-reliant. Yet according to him, we’re also “wet, whiny and inward-looking”...


Government: GPS 2024: Over $20 Billion To Get Transport Back On Track
Transport Minister Simeon Brown has released the draft Government Policy Statement (GPS) on Land Transport, outlining the Coalition Government’s plan to build and maintain a transport system that enables people to get to where they need to go quickly and safely... More


ACT: New Zealand Dodges Dopey Experiment In Prohibition

“Labour’s attempted crackdown on smokers would have delivered criminal groups a near-monopoly over the cigarette trade,” says ACT Health spokesman Todd Stephenson... More

Government: Humanitarian Support For Gaza & West Bank

Winston Peters has announced NZ is providing a further $5M to respond to the extreme humanitarian need in Gaza and the West Bank. “The impact of the Israel-Hamas conflict on civilians is absolutely appalling," he said... More

Government: New High Court Judge Appointed

Judith Collins has announced the appointment of Wellington Barrister Jason Scott McHerron as a High Court Judge. Justice McHerron graduated from the University of Otago with a BA in English Literature in 1994 and an LLB in 1996... More




InfoPages News Channels


Join Our Free Newsletter

Subscribe to Scoop’s 'The Catch Up' our free weekly newsletter sent to your inbox every Monday with stories from across our network.