Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search


MyMSD puts clients in the driving seat

Press Release

28 April 2016

MyMSD puts clients in the driving seat

Fifty thousand people have already signed up to MyMSD, the Ministry of Social Development’s new online service which is making it faster and easier for its clients to get the services they need.

MyMSD went live in late September and hit 50,000 users this month with only limited promotion through staff and word of mouth.

“MyMSD is a win-win. With our new easy to use services, our clients no longer need to come into our service centres or call us to do many routine transactions. They can now get online and book or cancel appointments, view payments, check and change their details and declare their wages, plus a range of other things,” says MSD’s Head of Service Delivery Ruth Bound.

“It’s faster for clients. Our staff can show you how easy it is to use. We know that about 60 per cent of our clients have smartphones and are familiar with similar offerings from banks and utilities companies so there’s huge potential here.”

The Ministry’s automated phone system also provides clients with their personal information and self-service options. “It’s been so successful that almost 40 per cent of clients who call in receive information they need before they speak to someone. It’s that easy,” says Ms Bound.

To make sure MyMSD was intuitive and easy to use, MSD invited clients to be involved in its design. Additional features and refinements will be added to MyMSD in the coming months based on client feedback.

“While we’re encouraging clients to use our digital services to easily access their information, we know some clients will prefer coming into our service centres or to speak to someone on the phone, and we will continue to cater for that,” she said.

MyMSD is available for anyone receiving a benefit, Supplementary Assistance or NZ Superannuation. It can be accessed via any device that connects to the internet, such as a PC, tablet or smartphone.

Clients with English as a second language can use Google Translate to read their information on MyMSD. It’s simple to register - clients just need their MSD client number to get started.

MyMSD can be accessed from http://my.msd.govt.nz


© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On National’s Ongoing Problems With Abortion

Despite Christopher Luxon’s assurances to the contrary, there is no such thing as “settled law” in New Zealand. Apart from the six provisions that are constitutionally entrenched, legislation can always be amended or overturned by a simple majority vote within our single chamber of Parliament. Luxon’s repeated use of the term “settled law” has been particularly tone deaf, given that several of the US Supreme Court justices used that very same term during their confirmation hearings...


Government: New Measures To Help Manage COVID-19 As Country Stays At Orange
The Government is taking action to help reduce the spread of COVID-19 in schools and early childhood services, COVID-19 Response Minster Dr Ayesha Verrall and Associate Education Minister Jan Tinetti announced today... More>>

Prime Minister: Remarks At NATO Summit
It is a rare thing to have New Zealand represented at a NATO Summit. While we have worked together in theatres such as Afghanistan, and have been partners for just on a decade, today represents an important moment for our Pacific nation... More>>

Government: Joint Press Release With President Of The Govt Of Spain Pedro Sánchez & PM Of New Zealand
On June 28, 2022, a meeting took place in Madrid between the President of the Government of the Kingdom of Spain, Pedro Sánchez Pérez-Castejón, and the Prime Minister of New Zealand, Jacinda Ardern, who was visiting Spain... More>>

Greens: Alcohol Harm Minimisation Bill Pulled From Biscuit Tin

After years of research and advocacy, Parliament will finally consider legislation to take meaningful action on alcohol harm, says the Greens... More>>

Government: Wellington’s Rapid Transit Option Progresses To Next Stage
The Government is progressing a preferred option for LGWM which will see Wellington’s transport links strengthened with light rail from Wellington Station to Island Bay... More>>

NZ Republic: Charles CHOGM Speech Green Light For Change
“Prince Charles had made it clear in his speech to the Commonwealth Heads of Government Meeting (CHOGM) in Rwanda today that even the Royal family think it’s time for change” said Lewis Holden, campaign chair of New Zealand Republic... More>>




InfoPages News Channels