Scoop has an Ethical Paywall
Licence needed for work use Learn More

Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search

 

A-G's report: Ministry of Social Development

Auditor-General’s report, Ministry of Social Development: Using a case management approach to service delivery – Progress in responding to the Auditor-General's recommendations


The Auditor-General’s follow-up report Ministry of Social Development: Using a case management approach to service delivery – Progress in responding to the Auditor-General's recommendations was presented to the House of Representatives today.

This report looks at the progress that the Ministry has made in responding to recommendations in our 2014 report.

The Ministry has made progress on responding to our four recommendations, but has not fully addressed them. It has made improvements to case management by:

• working with other agencies;
• investing in training, support, and performance management for staff;
• improving its information technology systems, including improving access to, and uptake of, digital services; and
• using data on client attendance to more accurately predict the number of staff needed in front-line positions.

We encourage the Ministry to continue the work it is doing to address our recommendations and:

• progress a sector response to working-age adults with complex needs;
• complete the active listening, communication, and empathy training it has introduced for all case managers; and
• report on the number of scheduled (proactive) appointments clients miss, so that it can show whether its efforts to reduce the number of missed appointments are working.

This report is also available as an epub (click link to download).

Advertisement - scroll to continue reading

Are you getting our free newsletter?

Subscribe to Scoop’s 'The Catch Up' our free weekly newsletter sent to your inbox every Monday with stories from across our network.

© Scoop Media

Advertisement - scroll to continue reading
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines


Gordon Campbell: On National Spreading Panic About The Economy


It is a political strategy as old as time. Scare the public with tales of disaster and stampede them into supporting your ideological agenda because they believe There Is No Alternative. Yet, if the NZ economy truly is as “fragile” as PM Christopher Luxon says it is... Then how come New Zealand has enjoyed a double AA+ credit rating from the international rating agencies for so long? If we have truly been in the thrall of incompetent tax, spend and borrow extremists for the past six years, how come our net government debt burden is only in the middling average of OECD countries, and how come our government debt-to-GDP ratio – however you measure it – is less than half the average for the Asia-Pacific region?..
More


 
 


Labour: Grant Robertson To Retire From Parliament
Labour List MP and former Deputy Prime Minister and Minister of Finance Grant Robertson will retire from Parliament next month, and later in the year take up the position of Vice Chancellor of the University of Otago... More

Government: Budget Will Be Delivered On 30 May

Plans to deliver tax relief to hard-working New Zealanders, rebuild business confidence, and restore the Crown’s finances to order will be unveiled on 30 May, says Nicola Willis... More

Government: Humanitarian Support For Gaza & West Bank

Winston Peters has announced NZ is providing a further $5M to respond to the extreme humanitarian need in Gaza and the West Bank. “The impact of the Israel-Hamas conflict on civilians is absolutely appalling," he said... More


Government: New High Court Judge Appointed

Judith Collins has announced the appointment of Wellington Barrister Jason Scott McHerron as a High Court Judge. Justice McHerron graduated from the University of Otago with a BA in English Literature in 1994 and an LLB in 1996... More

 
 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

InfoPages News Channels


 
 
 
 

Join Our Free Newsletter

Subscribe to Scoop’s 'The Catch Up' our free weekly newsletter sent to your inbox every Monday with stories from across our network.