|
| ||
ACC staff providing support to EQC |
||
ACC staff providing support to
EQC
Twenty ACC call centre staff have been
assigned to support the Earthquake Commission in managing
the rush of earthquake claims, ACC Minister Nick Smith
announced today.
“The Earthquake Commission’s toll free 0800 DAMAGE number has been inundated with calls and extra support was needed,” Dr Smith said. “The 20 ACC staff have received training on managing enquires, on how to use EQC’s web-based claim forms, and will be manning the phones. Calls will be diverted from the EQC hotline to ACC’s call centres.
“ACC call centre staff are ideal for this support role. This is a sensible reallocation of Government resources to support those affected by Canterbury’s earthquake. ACC is confident it can maintain its claims services throughout the country while providing assistance to the EQC at this time of need.
“This is an initial response. ACC may have further capacity for claims management support for the EQC and this is being further explored.”
ENDS


Meridian dumps West Coast hydro plan
Fisheries: Slave Labour And Foreign Vessels
Budget 2012: Crime And Punishment
Elections: Time Running Out to Take Part in Electoral Commission’s MMP Review
Christchurch: More Green Zoning And More Red Zoning
Budget 2012: Squeezing Every Drop Out Of A Zero Budget
Housing: Social Housing Money Handed Out

Budget 2012: Prescription Charges Help Fund Health
Court of Appeal: Govt Should Pay Family Caregivers
Police: 120 Positions Axed In Fine Tuning
Water: Call For Quality Bottom Lines
MFaT: Cuts Scaled Back, Embassies Closed
Budget 2012: Education – Larger Classes For More Money
