Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search

 


MSD releases independent report into IT security breach

MSD releases independent report into IT security breach and confirms no widespread privacy breach

02 November 2012.

The Ministry of Social Development today released the independent report by Deloitte into the security breach of Work and Income kiosks.

Ministry of Social Development Chief Executfive Brendan Boyle says the report is damning around MSD’s failure to separate public kiosks from a network containing corporate files.

“However I am very pleased to report that there has not been a widespread privacy breach. Investigations have determined that there is no evidence that the Kiosk breach went beyond that of Keith Ng and his associate Ira Bailey.

“Both men have cooperated with the Deloitte investigation and with the Privacy Commissioner. They have handed the information over and promised they have not shared that information with anyone else.

“I’m sorry that this matter has created concern amongst people who have information stored with us. However, it is good that we are able to reassure people today,” said Brendan Boyle.

“The report found insufficient work was done by the Ministry to ensure appropriate security was placed around the protection of information at the time the kiosk infrastructure and services were designed and built.

“While independent testing done on the kiosks was sound, the Ministry’s response to the security issues identified was inadequate.

“The review found the Ministry’s response to the issues raised by Keith Ng and Ira Bailey was sound, prompt and considered.

“In terms of people’s privacy we are extremely fortunate that the risk of harm from this is extremely low because there were only two people who looked at a limited number of the invoices. Both men have returned all the information and assured us and the Privacy Commissioner that they have not distributed it to anyone else.

“Around 1,432 of the 7,300 odd items did contain some personal information such as a person’s name and/or date of birth and some description of the medical and legal services that were purchased.

“Of all the items downloaded the invoices relating to 10 individuals contained highly sensitive information.

“In the case of the eight children and two adults whose invoices contained highly sensitive information – we will be working on how best to respond to these individuals. This approach is in accordance with the Privacy Commissioner’s guidelines.

“In announcing the independent review I said that what had occurred was completely unacceptable and I continue to hold that view.

“The review finds security issues were identified and raised on a number of occasions, including by Dimension Data, but staff woefully under-estimated the risk of a malicious attack.

“In doing so they appear to have failed to take the necessary steps to ensure the Ministry safeguarded people’s personal information.

“I’m gutted and disappointed that we’ve let people down.

“Of particular concern is that risks and concerns which were identified do not appear to have been escalated to the right people.

“The Deloitte report confirms that staff members in leadership positions were not alerted to these issues and therefore had no opportunities to exercise appropriate judgement.

“The report makes it clear there were risk and governance processes in place, however these were not appropriately used.

“Questions must now be asked about the adequacy of these processes and whether this was an extraordinary series of events, or whether it raises broader issues about the appropriateness and effectiveness of the Ministry’s wider information systems security.

“This will all be considered in the second phase of the Deloitte independent review, which will include consideration of our policies, governance, capability and culture.

“This second phase review will be completed later this month.

“In the meantime I can confirm that at this stage four employment investigations are being undertaken by an independent barrister.

“These investigations need to run their course before I determine the next steps.

“I can assure people that the employment investigations will be thorough and people will be held to account for their conduct,” concluded Brendan Boyle.

Read the Independent Review of Information Systems Security - Deloitte (PDF 569.44KB)

Factsheet: Privacy Process following Work and Income Kiosk Security Breach

ENDS

Scoop copy of report: independentreviewdeloitte.pdf

Factsheet below

--

Privacy Process following Work and Income Kiosk Security Breach

Introduction

The Ministry of Social Development has completed a thorough investigation into private information which was recently accessed at two Work and Income kiosks in Wellington.

The Ministry understands that the public is concerned by this breach and that some MSD clients will have questions around whether their information was accessed.

In terms of peoples’ privacy we are extremely fortunate that the risk of harm from this is extremely low because there were only two people who looked at a limited number of the invoices. Both men returned all the information and have not distributed it to anyone else.

Around 1,432 items did contain some personal information such as a person’s name and or date of birth and some description of the medical or legal services that were purchased.

Of all the items downloaded the invoices relating to 10 individuals contained highly sensitive information.

In the case of these 10 people we will be talking with the professionals who work with them to see if they should be informed and if so, how best to do this.

This approach is in accordance with the Privacy Commissioner’s guidelines.

What happened?

On Monday the 15th of October the Ministry of Social Development received a USB containing 7,307 items downloaded from two kiosks.

A team led by the Ministry’s Chief Legal Advisor then put in an intensive effort to analyse these items and categorise them based on the amount of personal information contained in them, and the sensitivity of that information.

What did this team find?

Information on the USB related to corporate data. Most were invoices with no client details. However as outlined above around 1,432 items did contain some personal information.

Of all these items, invoices relating to10 individuals contained highly sensitive information.

Was there a privacy breach?

Yes, in the sense that two individuals accessed people’s information that was of a personal nature.

In the majority of cases, we have assessed the impact of the breach to be low as Keith Ng and Ira Bailey have assured us that the information was not further distributed and they have not retained copies.

In the case of the eight children and two adults whose invoices contained highly sensitive information – we will be working on how best to respond to these individuals. This approach is in accordance with the Privacy Commissioner’s guidelines.

Privacy Commissioner's Guidelines

Will you be contacting other people affected by this breach?

We have, already begun contacting people who have approached the Ministry to ask if their details were accessed.

We will not be making contact with anyone else who had some or part of their information downloaded. Their information was not widely distributed meaning any risk to them is low.

What CERA information has been accessed?

Of the 7307 items downloaded this included 533 CERA invoices. CERA will determine the level of harm or risk and decide whether those suppliers / individuals need to be contacted.

What if my information has been accessed?

Anyone who is concerned that their information has been accessed can contact the Ministry of Social Development on 0800 559 009.

The Privacy Act allows anyone who feels they may be affected by a privacy breach to make a complaint to the Privacy Commissioner.


ENDS


© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

 

Post-Traynor: New Offender Info Sharing Plan

“This Bill delivers on that step-change by moving away from name-based records held by individual agencies to a shared, anchor identity based on unalterable information, such as fingerprints and facial recognition. It also gives agencies access to the drivers’ licence photo database and birth, death and marriages information." More>>

  • NZ Law Foundation - New $2M fund for research on information challenges
  • Littoral: New Ship To Deliver Enhanced Naval Capability

    Defence Minister Gerry Brownlee says the Government has approved a Ministry of Defence and New Zealand Defence Force recommendation to request tenders for a new naval ship to support littoral operations. More>>

    July:

    After King's Labour Snub: Māori Party And Kiingitanga To Work Together

    Māori Party Co-leaders Te Ururoa Flavell and Marama Fox met with Kiingitanga representatives in Wellington yesterday to discuss working together on key issues for the betterment of Māori. More>>

    ALSO:

    Waitangi Claim On Rehabilitation: The 'Justus' System For Māori Not Good Enough

    Closing statements at the Waitangi Tribunal case against Corrections called for immediate steps and a comprehensive review to address the high rate of Māori reoffending. More>>

    ALSO:

    Advice: PM Sets Rules For Ministers' Treatment Of Public Servants

    Prime Minister John Key has laid down the law about the way ministers and public servants should interact, saying ministers may not always like the advice they receive, but they must listen to it carefully, respectfully and professionally. More>>

    Gordon Campbell: On The Funding Changes In Special Needs Education, And Uber

    The plan to strip out the educational support for older “special needs” children in order to meet the existing shortfall in funding for special needs in early childhood education is so miserly and relentlessly stupid as to defy belief… More>>

    SPECIAL EDUCATION (& More):

    Online Learning Plans:

    Post Cab Presser: Inquiries And Consciences

    This afternoon the Prime Minister John Key announced that his cabinet had drafted terms of reference for the Havelock North water contamination inquiry... In response to questions on the Shop Trading Hours Amendment Bill, the Prime Minister said he didn't think allowing National MPs a conscience vote was warranted. More>>

    ALSO:

    Statistics, Homelessness, Privacy: Auckland City Mission Data Joins Govt Research Database

    For the first time, data from an agency outside government, Auckland City Mission, will be included in Statistics New Zealand’s vault of information for researchers. Data from the Auckland City Mission is going into the “Integrated Data Infrastructure” or IDI. More>>

    Get More From Scoop

     

    LATEST HEADLINES

     
     
     
     
     
     
     
     
     
    Politics
    Search Scoop  
     
     
    Powered by Vodafone
    NZ independent news