Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search

 


MSD releases independent report into IT security breach

MSD releases independent report into IT security breach and confirms no widespread privacy breach

02 November 2012.

The Ministry of Social Development today released the independent report by Deloitte into the security breach of Work and Income kiosks.

Ministry of Social Development Chief Executfive Brendan Boyle says the report is damning around MSD’s failure to separate public kiosks from a network containing corporate files.

“However I am very pleased to report that there has not been a widespread privacy breach. Investigations have determined that there is no evidence that the Kiosk breach went beyond that of Keith Ng and his associate Ira Bailey.

“Both men have cooperated with the Deloitte investigation and with the Privacy Commissioner. They have handed the information over and promised they have not shared that information with anyone else.

“I’m sorry that this matter has created concern amongst people who have information stored with us. However, it is good that we are able to reassure people today,” said Brendan Boyle.

“The report found insufficient work was done by the Ministry to ensure appropriate security was placed around the protection of information at the time the kiosk infrastructure and services were designed and built.

“While independent testing done on the kiosks was sound, the Ministry’s response to the security issues identified was inadequate.

“The review found the Ministry’s response to the issues raised by Keith Ng and Ira Bailey was sound, prompt and considered.

“In terms of people’s privacy we are extremely fortunate that the risk of harm from this is extremely low because there were only two people who looked at a limited number of the invoices. Both men have returned all the information and assured us and the Privacy Commissioner that they have not distributed it to anyone else.

“Around 1,432 of the 7,300 odd items did contain some personal information such as a person’s name and/or date of birth and some description of the medical and legal services that were purchased.

“Of all the items downloaded the invoices relating to 10 individuals contained highly sensitive information.

“In the case of the eight children and two adults whose invoices contained highly sensitive information – we will be working on how best to respond to these individuals. This approach is in accordance with the Privacy Commissioner’s guidelines.

“In announcing the independent review I said that what had occurred was completely unacceptable and I continue to hold that view.

“The review finds security issues were identified and raised on a number of occasions, including by Dimension Data, but staff woefully under-estimated the risk of a malicious attack.

“In doing so they appear to have failed to take the necessary steps to ensure the Ministry safeguarded people’s personal information.

“I’m gutted and disappointed that we’ve let people down.

“Of particular concern is that risks and concerns which were identified do not appear to have been escalated to the right people.

“The Deloitte report confirms that staff members in leadership positions were not alerted to these issues and therefore had no opportunities to exercise appropriate judgement.

“The report makes it clear there were risk and governance processes in place, however these were not appropriately used.

“Questions must now be asked about the adequacy of these processes and whether this was an extraordinary series of events, or whether it raises broader issues about the appropriateness and effectiveness of the Ministry’s wider information systems security.

“This will all be considered in the second phase of the Deloitte independent review, which will include consideration of our policies, governance, capability and culture.

“This second phase review will be completed later this month.

“In the meantime I can confirm that at this stage four employment investigations are being undertaken by an independent barrister.

“These investigations need to run their course before I determine the next steps.

“I can assure people that the employment investigations will be thorough and people will be held to account for their conduct,” concluded Brendan Boyle.

Read the Independent Review of Information Systems Security - Deloitte (PDF 569.44KB)

Factsheet: Privacy Process following Work and Income Kiosk Security Breach

ENDS

Scoop copy of report: independentreviewdeloitte.pdf

Factsheet below

--

Privacy Process following Work and Income Kiosk Security Breach

Introduction

The Ministry of Social Development has completed a thorough investigation into private information which was recently accessed at two Work and Income kiosks in Wellington.

The Ministry understands that the public is concerned by this breach and that some MSD clients will have questions around whether their information was accessed.

In terms of peoples’ privacy we are extremely fortunate that the risk of harm from this is extremely low because there were only two people who looked at a limited number of the invoices. Both men returned all the information and have not distributed it to anyone else.

Around 1,432 items did contain some personal information such as a person’s name and or date of birth and some description of the medical or legal services that were purchased.

Of all the items downloaded the invoices relating to 10 individuals contained highly sensitive information.

In the case of these 10 people we will be talking with the professionals who work with them to see if they should be informed and if so, how best to do this.

This approach is in accordance with the Privacy Commissioner’s guidelines.

What happened?

On Monday the 15th of October the Ministry of Social Development received a USB containing 7,307 items downloaded from two kiosks.

A team led by the Ministry’s Chief Legal Advisor then put in an intensive effort to analyse these items and categorise them based on the amount of personal information contained in them, and the sensitivity of that information.

What did this team find?

Information on the USB related to corporate data. Most were invoices with no client details. However as outlined above around 1,432 items did contain some personal information.

Of all these items, invoices relating to10 individuals contained highly sensitive information.

Was there a privacy breach?

Yes, in the sense that two individuals accessed people’s information that was of a personal nature.

In the majority of cases, we have assessed the impact of the breach to be low as Keith Ng and Ira Bailey have assured us that the information was not further distributed and they have not retained copies.

In the case of the eight children and two adults whose invoices contained highly sensitive information – we will be working on how best to respond to these individuals. This approach is in accordance with the Privacy Commissioner’s guidelines.

Privacy Commissioner's Guidelines

Will you be contacting other people affected by this breach?

We have, already begun contacting people who have approached the Ministry to ask if their details were accessed.

We will not be making contact with anyone else who had some or part of their information downloaded. Their information was not widely distributed meaning any risk to them is low.

What CERA information has been accessed?

Of the 7307 items downloaded this included 533 CERA invoices. CERA will determine the level of harm or risk and decide whether those suppliers / individuals need to be contacted.

What if my information has been accessed?

Anyone who is concerned that their information has been accessed can contact the Ministry of Social Development on 0800 559 009.

The Privacy Act allows anyone who feels they may be affected by a privacy breach to make a complaint to the Privacy Commissioner.


ENDS


© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On Last Night’s Debate, And The Collins Accusation

Debating is a peculiar discipline in that what you say is less important than how you’re saying it. Looking poised, being articulate and staying on topic generally wins the day – and on that score, Labour leader David Cunliffe won what turned out to be a bruising encounter with Prime Minister John Key last night on TVNZ.

Cunliffe marshalled his points better, kept Key off balance and – more often than not – was in control of the general tenor of the contest. Labour supporters would have been heartened, and given some belated reassurance that maybe the change of leadership last year had been the right decision. More>>

 

Parliament Today:

Gordon Campbell: On Winston Peters' Latest Bout Of Immigrant Bashing

It is only one poll, but rather than cannibalising each other's vote, Colin Craig and Winston Peters do seem to be managing to find the room to co-exist... Few are questioning how Peters got to this happy place, and what it says about the mood of the electorate. More>>

ALSO:

More Immigration News: First People Trafficking Charges

The first people trafficking charges in New Zealand have been brought by Immigration New Zealand (INZ)... The defendants have been charged under the Crimes Act 1961 for arranging by deception the entry of 18 Indian nationals into New Zealand. More>>

Collins 'Misinterprets Media Reports': "Too Compromised To Remain Justice Minister"

Bizarre claims by Judith Collins this morning that she had been cleared of inappropriate behaviour by the Privacy Commissioner demonstrates she is too compromised to remain Justice Minister, Labour MP Grant Robertson says. More>>

ALSO:

Labour On Climate Change: Focus On The Now For The Future

A Labour Government will put in place a comprehensive climate change strategy focusing on both mitigation and adaptation, establish an independent Climate Commission and implement carbon budgeting, says Labour Climate Change spokesperson Moana Mackey. More>>

ALSO:

Gordon Campbell: On National’s Housing Assistance Plan

So, as many as 90,000 people could derive some benefit from National’s housing assistance plans for low and middle-income earners... Yet in reality, the benefits seem likely to be insignificant, and they will be skewed towards those at the top end of the income group that’s supposedly the target. More>>

ALSO:

Election Data Consortium: National’s Worst Case Scenario At Stage One?

A month out from the general election and ipredict traders are still forecasting National’s vote to slip below current polling levels and there is potential for it to fall further. More>>

ALSO:

From The Scoop Video Archive: PM Says SIS "Told Me" About OIA Release

In a press conference immediately following an controversial OIA release of notes on an SIS briefing to then Labour leader Phil Goff, Key said "at that point [Tucker] told me he'd release it ...". Since the release of Nicky Hager's 'Dirty Politics' Key has denied being personally informed and said references by officials to 'the PM' being told briefed referred to his office. He now says the same about his own statement. More>>

ALSO:

  • Scoop Video in the news - New questions over Key claims | NZ Herald News - Stuff.co.nz
  • Earlier - Felix Marwick: Laying out facts over SIS documents - Newstalk ZB
  • Labour - Director’s letter contradicts Key’s claims
  • ACT - The Letter - 26 days to go
  • TV3 Video - Housing issue nudges Dirty Politics aside - David Cunliffe: Key's SIS explanation 'defies belief' - SIS leak came from Key's Office - Goff - Key 'categorically denies' Slater OIA discussion - Video: Key faces more Dirty Politics questions

  • TVNZ - Winston Peters: ‘Dirty Politics' is a new low
  • The Nation - Debate Between Grant Robertson And Russel Norman
  • NZ First - “The Words Mean What I Say They Mean”
  • Get More From Scoop

     

    LATEST HEADLINES

     
     
     
     
     
     
     
     
    Politics
    Search Scoop  
     
     
    Powered by Vodafone
    NZ independent news