Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search

 


MSD releases independent report into IT security breach

MSD releases independent report into IT security breach and confirms no widespread privacy breach

02 November 2012.

The Ministry of Social Development today released the independent report by Deloitte into the security breach of Work and Income kiosks.

Ministry of Social Development Chief Executfive Brendan Boyle says the report is damning around MSD’s failure to separate public kiosks from a network containing corporate files.

“However I am very pleased to report that there has not been a widespread privacy breach. Investigations have determined that there is no evidence that the Kiosk breach went beyond that of Keith Ng and his associate Ira Bailey.

“Both men have cooperated with the Deloitte investigation and with the Privacy Commissioner. They have handed the information over and promised they have not shared that information with anyone else.

“I’m sorry that this matter has created concern amongst people who have information stored with us. However, it is good that we are able to reassure people today,” said Brendan Boyle.

“The report found insufficient work was done by the Ministry to ensure appropriate security was placed around the protection of information at the time the kiosk infrastructure and services were designed and built.

“While independent testing done on the kiosks was sound, the Ministry’s response to the security issues identified was inadequate.

“The review found the Ministry’s response to the issues raised by Keith Ng and Ira Bailey was sound, prompt and considered.

“In terms of people’s privacy we are extremely fortunate that the risk of harm from this is extremely low because there were only two people who looked at a limited number of the invoices. Both men have returned all the information and assured us and the Privacy Commissioner that they have not distributed it to anyone else.

“Around 1,432 of the 7,300 odd items did contain some personal information such as a person’s name and/or date of birth and some description of the medical and legal services that were purchased.

“Of all the items downloaded the invoices relating to 10 individuals contained highly sensitive information.

“In the case of the eight children and two adults whose invoices contained highly sensitive information – we will be working on how best to respond to these individuals. This approach is in accordance with the Privacy Commissioner’s guidelines.

“In announcing the independent review I said that what had occurred was completely unacceptable and I continue to hold that view.

“The review finds security issues were identified and raised on a number of occasions, including by Dimension Data, but staff woefully under-estimated the risk of a malicious attack.

“In doing so they appear to have failed to take the necessary steps to ensure the Ministry safeguarded people’s personal information.

“I’m gutted and disappointed that we’ve let people down.

“Of particular concern is that risks and concerns which were identified do not appear to have been escalated to the right people.

“The Deloitte report confirms that staff members in leadership positions were not alerted to these issues and therefore had no opportunities to exercise appropriate judgement.

“The report makes it clear there were risk and governance processes in place, however these were not appropriately used.

“Questions must now be asked about the adequacy of these processes and whether this was an extraordinary series of events, or whether it raises broader issues about the appropriateness and effectiveness of the Ministry’s wider information systems security.

“This will all be considered in the second phase of the Deloitte independent review, which will include consideration of our policies, governance, capability and culture.

“This second phase review will be completed later this month.

“In the meantime I can confirm that at this stage four employment investigations are being undertaken by an independent barrister.

“These investigations need to run their course before I determine the next steps.

“I can assure people that the employment investigations will be thorough and people will be held to account for their conduct,” concluded Brendan Boyle.

Read the Independent Review of Information Systems Security - Deloitte (PDF 569.44KB)

Factsheet: Privacy Process following Work and Income Kiosk Security Breach

ENDS

Scoop copy of report: independentreviewdeloitte.pdf

Factsheet below

--

Privacy Process following Work and Income Kiosk Security Breach

Introduction

The Ministry of Social Development has completed a thorough investigation into private information which was recently accessed at two Work and Income kiosks in Wellington.

The Ministry understands that the public is concerned by this breach and that some MSD clients will have questions around whether their information was accessed.

In terms of peoples’ privacy we are extremely fortunate that the risk of harm from this is extremely low because there were only two people who looked at a limited number of the invoices. Both men returned all the information and have not distributed it to anyone else.

Around 1,432 items did contain some personal information such as a person’s name and or date of birth and some description of the medical or legal services that were purchased.

Of all the items downloaded the invoices relating to 10 individuals contained highly sensitive information.

In the case of these 10 people we will be talking with the professionals who work with them to see if they should be informed and if so, how best to do this.

This approach is in accordance with the Privacy Commissioner’s guidelines.

What happened?

On Monday the 15th of October the Ministry of Social Development received a USB containing 7,307 items downloaded from two kiosks.

A team led by the Ministry’s Chief Legal Advisor then put in an intensive effort to analyse these items and categorise them based on the amount of personal information contained in them, and the sensitivity of that information.

What did this team find?

Information on the USB related to corporate data. Most were invoices with no client details. However as outlined above around 1,432 items did contain some personal information.

Of all these items, invoices relating to10 individuals contained highly sensitive information.

Was there a privacy breach?

Yes, in the sense that two individuals accessed people’s information that was of a personal nature.

In the majority of cases, we have assessed the impact of the breach to be low as Keith Ng and Ira Bailey have assured us that the information was not further distributed and they have not retained copies.

In the case of the eight children and two adults whose invoices contained highly sensitive information – we will be working on how best to respond to these individuals. This approach is in accordance with the Privacy Commissioner’s guidelines.

Privacy Commissioner's Guidelines

Will you be contacting other people affected by this breach?

We have, already begun contacting people who have approached the Ministry to ask if their details were accessed.

We will not be making contact with anyone else who had some or part of their information downloaded. Their information was not widely distributed meaning any risk to them is low.

What CERA information has been accessed?

Of the 7307 items downloaded this included 533 CERA invoices. CERA will determine the level of harm or risk and decide whether those suppliers / individuals need to be contacted.

What if my information has been accessed?

Anyone who is concerned that their information has been accessed can contact the Ministry of Social Development on 0800 559 009.

The Privacy Act allows anyone who feels they may be affected by a privacy breach to make a complaint to the Privacy Commissioner.


ENDS


© Scoop Media

 
 
 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Mana Māori: Kawenata Unites Kaupapa Māori Parties

The Māori Party and Mana Party have signed a historic agreement today to unite Māori politically.

Māori Party president Tukoroirangi Morgan said the kawenata or agreement was a huge step forward for Māori in the lead up to the general elections.

"Today is an important day for the Māori nation because today is when the country's only two kaupapa Māori political parties unite to work tactically together in the best interests of our people," says Mr Morgan. More>>

ALSO:

.

 
 

Immigration: Short Reprieve For Nine Indian Students

A temporary hold on deportations of nine Indian students is a step in the right direction but the Government urgently needs to implement safeguards to stop further injustices to more international students, the Green Party says. More>>

EARLIER:

Welfare: WINZ Breaching Privacy Laws With WINZ Vetting Rules

E tū, the union for security guards, says WINZ may be breaching privacy laws with its new screening process for people visiting WINZ offices. The vetting requires WINZ security guards to check photo ID and whether visitors to WINZ offices have an appointment.More>>

ALSO:

Turnbull Visit: Leaders’ Talks Cement Trade Relations, Science Agreement

Mr English met with Prime Minister Turnbull in Queenstown today to discuss common approaches to bilateral and international issues, including trade and science and innovation. Mr English also thanked Mr Turnbull for Australia’s offer of support for those fighting the fires on the Port Hills in Christchurch. More>>

ALSO:

Youth Guarantee: Upskilling Fund Used For Retraining

News that one in five of the people enrolling in Youth Guarantee already hold qualifications at the level they’re enrolling in highlights the failure of the scheme to reach the disengaged young people it was set up to assist, says Labour’s Education spokesperson Chris Hipkins. More>>

ALSO:

Port Hills Fire: Midday Update, Monday 20 February

• 9 homes destroyed
• 2 homes with partial damage. Damage includes things like cracked windows, heat damage.
• 3 properties with damage to other external structures e.g sheds or outbuildings More>>

ALSO:

Gordon Campbell: On What Trump May Mean For Us

So far not much effort has been put into tracing the possible implications for New Zealand of the stream of executive orders and tweets that have been pouring from the Oval Office. Unfortunately, we may not simply be drive-by rubberneckers at this car wreck for much longer. More>>

Get More From Scoop

 

LATEST HEADLINES

 
 
 
 
 
 
 
 
Politics
Search Scoop  
 
 
Powered by Vodafone
NZ independent news