Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search

 

Work and Income ignores duty to assist people

12/03/2018

AUCKLAND ACTION AGAINST POVERTY

Work and Income ignores duty to assist people

Auckland Action Against Poverty has successfully challenged Work and Income’s actions where people are refused the opportunity to ask for assistance.

“It is no longer okay for Work and Income staff to tell people to go away without having the chance to apply for the help they need. The law requires every claim to be investigated.” says AAAP spokesperson Alastair Russell.

“There is a long history of gatekeeping by Work and Income, where reception staff with the full backing of managers and successive governments, keep the gate closed, refusing access to case managers.”

“Turning people away from a Work and Income office is now the same as declining a benefit application,” says Mr Russell.

“All over New Zealand people are illegally turned away from Work and Income offices. This is a major feature of the toxic culture of benefit denial within Work and Income.”

“We know this is a major issue in smaller towns throughout New Zealand. Managers in Work and Income offices in Auckland have been shown the Appeal Authority decision and refuse to change their actions.”

“We have taken a case to the Social Security Appeal Authority where a woman was refused the right to apply for a Food Grant at Manurewa Work and Income. In March 2017 Manurewa Work and Income staff told people not from Manurewa they would not be seen there. They were told to go back to their usual office.”

The Appeal Authority has now released its decision. It is “concerned that the Chief Executive (of the Ministry of Social Development) and the Ministry staff have ignored the authorities which establish their duty to assist those seeking assistance under the Act.’

“Work and Income had an obligation to consider her application for a Food Grant. It has an obligation to consider all applications. It has an obligation to change its toxic culture.”

“AAAP would welcome an opportunity to work with the Minister and ministry officials to identify and implement the necessary operational changes.”

ends

© Scoop Media

 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Mediaworks: Three to be sold or closed

MediaWorks has today announced that it intends to sell MediaWorks TV as well as its Flower Street property which includes its television head office and studios.

The intention is for MediaWorks to sell the television side of the business while retaining ownership of radio and QMS. The Flower Street property will also be put up for sale with a lease back option for a buyer to continue to operate television from that location.

MediaWorks Chairman Jack Matthews said that MediaWorks is committed to continuing to grow its business in New Zealand while recognising that free-to-air television operates in a challenging environment. More>>

 
 

Could Do Better: Post-Sroubek Review Of Deportation Info

Ms Tremain acknowledges that the review highlighted some aspects of the process that can be improved and makes five main recommendations to strengthen the existing processes for preparing files for decision-makers. Those recommendations are: More>>

ALSO:

Gordon Campbell: On A New Book On The Leaky Homes Scandal

We all know that journalism is short of cash and under pressure from the speed, brevity and clickbait pressures of the 24/7 news cycle… but hey, given the right subject and a sufficiently stubborn journalist, it can still surpass most of the works of the academic historians... More>>

Regulation: Review Finds NZTA Road Safety Failings

The independent review, carried out by consultant agency MartinJenkins, lists at least 10 reasons for the failures including the agency being focused on customer service at the expense of its policing functions. More>>

ALSO:

Rod Carr: Climate Change Commission Chair-Designate Announced

Climate Change Minister James Shaw has today announced the appointment of Dr Rod Carr as Chair-designate for the Climate Change Commission. More>>

ALSO:

Compliance Complaints: 'Putting Right' Holidays Act Underpayment In Health

The Government is putting right a decade’s worth of underpayment to nurses, doctors and other health workers, says Health Minister Dr David Clark. More>>

ALSO:

IPCA: Disasterous Police Pursuit, Excessive Use Of Dogs

At no stage did Police follow the correct procedure for the commencement of a pursuit... A Police dog handler used his dog to help with the arrest of two of the young people. One suffered injuries resulting in his hospitalisation, and the Authority found that the use of the dog was an excessive use of force. More>>

ALSO:

‘Hard Place To Be Happy’: Report On Youth Residential Care

Children’s Commissioner Andrew Becroft says the report, A Hard Place to be Happy, contains important challenges from children and young people, aged 9 to 17, about their experiences in care and protection residences. “I found this report extremely difficult to read, and I think most New Zealanders would too.” More>>

Africa And Middle East Refugees: 'Family Link' Restriction Removed

The founder of the Double the Quota campaign has applauded the coalition government for Friday’s announcement that a discriminatory policy would be removed. More>>

ALSO:

 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

InfoPages News Channels