Upper Hutt City Annual Community Survey results

Upper Hutt City Council recently conducted its Annual Community Survey seeking feedback from the community regarding the level of satisfaction with council's performance in a range of services and facilities. The survey was conducted by the National Research Bureau and included a random telephone survey of 400 residents over the age of 18.

The findings from the survey assist the council to better assess resident satisfaction, stay connected to its customers, provide direction for the future of Upper Hutt City, and plan for services to meet present and future needs.

The findings also form an integral part of the council’s measures of accountability to the community. Specifically, the survey measures council performance against 30 of the 108 non-financial council targets.

Overall the results were very good. Of the 30 Annual Plan targets measured in the survey, 25 of these were achieved.

The satisfaction of people surveyed in regards to the urban recycling service showed a big jump from 58 percent in 2010 to 74.2 percent in 2011.

Another pleasing increase was seen in the community’s preparedness for a Civil Defence Emergency. The survey revealed that 70.6 percent of people said they had sufficient drinking water stored to last them three days compared to 65.5 percent in 2010.

Furthermore, the customer service ratings were very pleasing. The council is rated on how people are greeted, how well the needs of the customer are understood, the accuracy and speed of our responses, and the overall service experience. The average satisfaction rating was 90.6 percent.

Responders rated the elected council’s overall performance this year at 94.1 percent, an increase from the rating of 92.5 percent in 2010.

One further, notable result was in the range of resources available at the library. Of those surveyed, 98.5 percent said they were satisfied or very satisfied, the highest ever achieved in this area.

ENDS

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