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AirAsia’s Web & Mobile Check-in

AirAsia’s Web & Mobile Check-in

CHRISTCHURCH, 18 August 2011. AirAsia has announced enhancements to its Self Check-in services, with guests now able to check-in for their flights via web or mobile as soon as they receive their flight itinerary. Previously Self Check-in was only available 7 days prior to flying.

Further enhancements allow guests to make a range of changes to their booking – such as purchasing add-ons like seat selection, extra baggage, comfort kits and onboard meals – after they have completed Self Check-in.

AirAsia Self Check-in is available via the web on www.airasia.com, or mobile through apps on Blackberry, iPhone and Android devices. The apps can be downloaded by searching for the keyword ‘AirAsia’ in the Blackberry App World, iTune App Store and Android Marketplace. The mobile check-in service is also available for users with GPRS or 3G function on their devices, by logging in to mobile.airasia.com.

Web and mobile check-in is available upon flight booking confirmation and up to 1 hour before scheduled departure for AirAsia (AK / FD / QZ) flights. For AirAsia X (D7), check-in will be available upon flight booking confirmation and up to 4 hours before scheduled departure.

AirAsia X CEO, Azran Osman-Rani, said, “The web and mobile self check-in services are part of our on-going mission to use technology to enhance the travel experience. It converts to reduced waiting time and a more streamlined airport experience.

“It also helps us reduce our operational cost which we can give back to our guests as savings,” Kathleen adds.

Using AirAsia’s self check-in is easy. Checking in via the web just require guests to print out their own boarding passes and bring it with them to the airport. Mobile check-in users will be sent a 2D barcode upon confirmation and boarding passes can be printed by using barcode scanners at some airports.
Guests with baggage just need to proceed to baggage drop-off counters to drop their baggage and verify travel documents. Guests without any baggage can go directly to the document check counter and proceed directly to the departure gate.

AirAsia will continue to provide limited conventional check-in counters at all airports where it operates. However, a counter check-in fee of NZ $4 per guest will apply for all flights which bookings are made from 21 September 2011 onwards. The check-in fee is not applicable for bookings made before 21 September 2011.

In the face of escalating jet fuel prices, AirAsia strives to counter the effects by growing revenue through ancillary services, instead of transferring the full cost of the hike to its guests. Hence, check-in at the counter will be an additional service and an ancillary fee will apply.

This fee will apply for all domestic and international flights from all airports where AirAsia (AK / FD / QZ) operates. As for AirAsia X (D7), counter check-in charges will apply for flights departing from all airports where the airline operates except airports in Tokyo (Haneda) & Osaka (Kansai) in Japan and Seoul (Incheon) in Korea.

Follow AirAsia on the social media sphere for latest information and real-time updates via Twitter (twitter.com/AirAsia) and Facebook (facebook.com/AirAsia).


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