No more Snapper at Wellington Railway Station Tickets Offices

As a regular user of the trains and buses Upper Hutt City Councillor Paul Lambert has been astounded by recent publicity regarding the plan to increase the use of the Snapper Card across all bus services in the Wellington Region. This decision to integrate the services has been followed by another recent decision, effective from 30 June 2016, that all Snapper terminals be removed from all Wellington Region railway station ticket offices. It is a very strange way to maintain or improve customer services Councillor Lambert says. At Upper Hutt Railway Station many people transit from bus to train and vice versa, and it includes those wishing to top up their Snapper card when buying rail tickets at the station. I understand it has been made for commercial and technical reasons, but one would think that the IT expertise Wellington is renown for could resolve these difficulties quickly. I appreciate there is a wide network of retailers with Snapper terminals offering the service but maintaining a good Snapper service at major rail/bus transit points is a priority says Councillor Lambert.

He would like to know how many users are disappointed by this backward step and suggest that the parties involved work quickly to re-instate the service.

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