Horowhenua residents say they’re more satisfied with Council than they were last year.

Every year Council asks the community to provide feedback on how satisfied they are with the services and facilities we provide.

This year we asked more than 8,000 residents for their views, and when we crunched the numbers their overall satisfaction rate was 63 percent. That’s upslightly from last year’s 62 percent, and it’s much better than the 49 percent satisfaction score from 2022.

‘While there will always be more work to do to improve the amenities and services we provide, we’re proud of this result,’ says Chief Executive Monique Davidson.

‘It shows that the hard work being put in by your Council and its kaimahi is paying off – and that you’re seeing the results.’

Things people liked included our libraries, which recorded a 94 percent satisfaction rating, and kerbside rubbish collection, which scored 92 percent.

On the other hand only 39 percent of respondents were satisfied with footpath maintenance, and just 40 percent believed Council is open and transparent with its decision-making.

The Net Promotor Score (NPS), which measures customer loyalty and satisfaction and can range from 100 to –100, dropped from –9.5 last year to –13.2.

‘We appreciate the frankness with which people have told us we can do better in some areas, and we’re working hard to improve,’ says Monique Davidson.

‘The survey is so useful to us. It allows us to celebrate when the community tells us we’re making a difference – but it also helps us focus closely on what isn’t working as well.’

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