Feedback is now open as Hutt City Council launches its annual Resident Satisfaction Survey, giving residents the chance to share what they like and what could be better across the city.

The survey is one of the main ways Council understands how people experience local services and facilities. It helps track how Council is performing, measures changes over time, and guides decisions about future priorities and investment.

Each year, the survey asks residents aged 16 and over about everyday services such as parks, libraries, pools, roads, kerbside collections, safety, communication, and trust in Council decision-making. This feedback helps Council see what is working well and where improvements are needed.

Chief Executive Jo Miller says the survey plays a key role in how Council plans and delivers services for the community

“This feedback gives us a clear picture of what matters most to residents,” says Miller. “It helps us make informed decisions, improve the way we work, and make sure our plans reflect the real experiences of people who live here.

“The survey ensures Council hears from everyone who lives, studies and works in Te Awa Kairangi ki Tai Lower Hutt. This includes Māori, rangatahi, ethnic communities, renters, homeowners, and people from all neighbourhoods.”

It takes about 10 to 15 minutes to complete the survey. Residents can take part online or pick up a paper copy from neighbourhood hubs, libraries, or the main Council building at Laings Road.

The survey is open from Saturday 31 January to Friday 6 March. Everyone who completes it can choose to enter a prize draw to win one of five 12-month pool and gym memberships.

You can access the survey online here: https://www.huttcity.govt.nz/council/about-our-city/resident-satisfaction-survey

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