Trend Micro TrendLabs Awarded Certification
January 25 2005
Trend Micro TrendLabs Awarded British Standards Certification for Information Security Management
Antivirus Pioneer’s Customers Supported Through Strengthened Infrastructure at 24x7 Global Research and Support Centres Headquarters
Trend Micro, Inc., a leader in network antivirus and Internet content security software and services, has announced that its TrendLabs headquarters (Manila, Philippines) has been awarded certification for British Standards 7799 for meeting the British Standards Institute’s stringent requirements for an information security management system.
Satisfying these standards helps ensure that Trend Micro’s customers are supported by TrendLabs in the face of day-to-day security risks and computer intrusion to power outages and physical disasters.
British Standards 7799 (BS 7799) are information security management standards set by the British Standards Institute, a globally recognised standards body for private and public sectors. The organization facilitates British, European, and international standards and influences those such as the International Standards Organization (ISO). BS 7799 focuses on security policy, physical and environmental security, access control and business continuity management for the manufacturing and service industries.
“TrendLabs is proud to be acknowledged for meeting the strict standards for our information security management system,” said Oscar Chang, executive vice president of Global Security Services and Response for Trend Micro, Inc. “Through this certification and British Standards guidelines, we are taking extra measures to be sure we are consistently accessible for our customers, who are themselves in the business of providing continuous service to their clients or internal customers within their organisations.”
TrendLabs is Trend Micro’s global research and support centres that provide customers with 24/7 response to the latest malicious threats like viruses, worms, spyware, adware, spam, and phishing. It has around-the-clock operations in the Philippines, United States, Taiwan, Japan, Germany, and France, and it is the only global antivirus response service centre of its kind to offer the option of a penalty-backed two-hour Service Level Agreement to its customers. In addition to system and personnel backups in different parts of the world (in case of localised natural disasters), TrendLabs has established controls on seemingly minor threats, including physical intrusion by unauthorised persons or computer-aided intrusion by “hackers”.
In addition to BS 7799, TrendLabs’ headquarters is certified by ISO 9001:2000 for internationally accepted standards of quality assurance in its management and service procedures.
It is also certified by the Customer Operations Performance Centre for meeting internationally recognized COPC-2000 Standards designed to measure the effectiveness and quality of customer support organizations. About Trend Micro, Inc
Trend Micro, Inc. is a leader in network antivirus and Internet content security software and services. The Tokyo-based corporation has business units worldwide. Trend Micro products are sold through corporate and value-added resellers and managed service providers. For additional information and evaluation copies of all Trend Micro products, visit our Web site, www.trendmicro.co.nz