Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Mitsubishi Contact Centre Wins Service Award

Media Release

Monday, 4 September 2006

Mitsubishi Contact Centre Wins Customer Service Award

The Mitsubishi Motors Customer Care Centre has won top honours in the Automotive category of the 2006 CRM Contact Centre awards.

Considered the Oscars of the customer service industry, the Mitsubishi centre won against other finalists Honda And Toyota. Others in the automotive category included oil companies and vehicle distributors.

Call centre performance is assessed by mystery shopping scenarios via email and phone calls. A series of these were carried out during June and July.

“We have a nine-strong team in our Call Centre who handle customer enquiries, deal with service bookings, after sales follow up and handle any questions or issues customers raise,” Peter Wilkins, Mitsubishi Motors general manager of sales and marketing said.

“They are a very active and customer focussed team and we are delighted that after having been a finalist last year they have taken the top award for 2006.”


© Scoop Media

Business Headlines | Sci-Tech Headlines


Statistics: Weekly Earnings Rise As More In Full-time Employment

Median weekly earnings from wages and salaries rose by 8.8 percent to $1,189 in the year to the June 2022 quarter, Stats NZ said today... More>>

Bell Gully: Uncertainty Ahead With New Unconscionable Conduct Legislation

new prohibition against ‘unconscionable conduct’ in trade is one of a number of changes to the Fair Trading Act 1986 that come into force from 16 August 2022. The new prohibition may have wide-ranging implications for many businesses... More>>

Statistics: Food Prices Increase 7.4 Percent Annually
Food prices were 7.4 percent higher in July 2022 compared with July 2021, Stats NZ said today... More>>

Westpac: Economic Overview, August 2022 – Pushing Through

The New Zealand economy faces some lean growth in the year ahead as households’ budgets are squeezed, according to Westpac’s latest Economic Overview... More>>

Kiwi Group Holdings: Fisher Funds Acquires Kiwi Wealth Business

Kiwi Group Holdings Limited (KGHL) today announced the sale of Kiwi Wealth to Fisher Funds for NZ$310 million... More>>

Retail NZ: Welcomes Return Of Cruise Ships

“Cruise visitors were big spenders in retail prior to COVID-19, and retailers in Auckland will be celebrating the arrival of P&O’s Pacific Explorer this morning... More>>