TelstraClear launches new Customer Zone

MEDIA RELEASE
5 June 2007

TelstraClear launches new Customer Zone

‘Customer Zone’- the first stage in providing online self-service options for TelstraClear’s residential and business customers - is now available.

Customer Zone can be accessed from the front page of TelstraClear’s website - www.telstraclear.co.nz.

TelstraClear Online Marketing Manager Nicola Clement says Customer Zone is a first step to enhance customers’ online experience and provides for a multitude of customer needs.

“Customers can access information on online payments, network status information, online help, bill explainers and much more - all from the one place.”

“No longer will our online users need to trawl three websites to manage their TelstraClear, Paradise and clear.net relationships with us. Customers can access all existing online services from within Customer Zone.”

Ms Clement says this is the beginning of simpler and easier things, with Customer Zone highlighting the start of TelstraClear’s self-service project.

“We’re adding many new services to Customer Zone over the coming months as we develop a new 'self help' service channel. This project will allow Residential, Small and Medium Enterprise, Wholesale and Enterprise and Government customers to manage their TelstraClear account and services online if they choose.”

Customer Zone is divided into eight sections to reflect the differing needs of TelstraClear customers; Residential, Business, Clear.net, Paradise, Domain Names and Hosting, Accounts and Billing, Customer Services and Online Help.

ENDS

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