CIGNA Insurance wins Call Centre of the Year

Thursday 5th July
For immediate release

CIGNA Insurance wins Call Centre of the Year

CIGNA Life Insurance has won the 2007 Call Centre of the Year Award, (26 to 75 seat category), at last week’s TUANZ Awards.

Mark Kenning, CIGNA Contact Centre Manager, said that the win reflected a total team effort across the organisation. “We have invested heavily in recent years in our people, training and systems so that we can offer the very best contact centre service”.

Also a finalist in 2006, the win is especially significant as the CIGNA Contact Centre makes predominately outbound calls. It is traditionally more difficult for an outbound centre to win an award of this nature.

The judges commented on how the CIGNA Contact Centre stood out across all the judging criteria, with “energized, engaged staff and strong leadership” and “outstanding reporting and results”.

CIGNA Life Insurance New Zealand, is part of the global CIGNA Corporation, one of the world’s largest publicly-owned financial services companies with offices in 25 countries. In New Zealand, CIGNA offers life and disability insurance products direct to the consumer and via partner companies who retail the products in their own names. Today, more than 230,000 New Zealanders are covered by CIGNA backed insurance products.

ENDS

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