Award Winning Customer Service

Award Winning Customer Service

AsureQuality, the country’s leading provider of food safety and biosecurity assurance services has taken first place in the Public Services/SOE category at the annual CRM Contact Centre Awards, held at the Auckland SKYCITY Convention Centre on Friday 4 September.

The Contact Centre Awards, run by CRM Consulting Limited, provide a ‘snap-shot’ of how New Zealand contact centres are responding to customer enquiries over the telephone and Internet.

AsureQuality has been a finalist in these awards since its participation in 2003.
“It was great to see our team’s hard work recognised this year. Customer responsiveness is one of the benchmarks we use to improve our day-to-day performance so that the work we do, at every level, provides our customers with a professional service,” said National Sales and Marketing Manager Mark Inglis.

“This award has acknowledged our efforts in this area,” he said.

A broad range of industries participate in the awards, which celebrate the highest levels of customer service and recognise the important role it plays in how an organisation is perceived by its customers.

ENDS

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