Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

A Warm Welcome In Action


A Warm Welcome In Action


Tina Nguyen with her award

Tina Nguyen from InterContinental Wellington has been named Wellington Receptionist of the Year at the recent ARDENZ (Association of Rooms Division Executives of New Zealand) competition held in the capital city.

Tina will represent the Wellington region in the national finals to be held in Christchurch in September. The national winner will then represent New Zealand at the international competition to be held in Prague, Czech Republic, in January 2012.

InterContinental Wellington has enjoyed consistent top results in the prestigious annual competition, representing the Wellington Region in the nationals for the past four years, winning the national title in 2008 and the world title in Cannes in 2009.

“We are delighted that Tina has continued the fine success of InterContinental Wellington in this competition,” said Ben Schmidt, Front Office Manager.

“Tina is a valued member of the Front Office team, loved by her colleagues and guests alike. Her nomination had the full support of her team and we all wish her well in the national finals.”

Candidates from leading hotels in three regions compete by first undergoing a gruelling panel interview testing their knowledge on costs, profits, revenue, yield management, staffing levels, structure and promotional ideas.

The panel interview is followed by a role-play skill demonstration where candidates are given a scenario then have to think on their feet to identify the guest’s needs and match them with the highest standard of customer care and professionalism.

Tina said after the title announcement: “I really enjoyed the challenge of competing with my peers, but it was nerve racking as all of the judges were watching your every move, and it’s very hard being put on the spot, having to think on your feet.”

Tina completed a chef course at WELTEC before attending PIHMS in New Plymouth and then started working at InterContinental Wellington in January 2011. She hopes to develop into a management role although she still enjoys working as a chef part time, saying cooking is a passion.

“The company (InterContinental Hotels Group) gives me great opportunities to move not only within the hotel but also around the world. And I love the fact that I always feel so looked after by the team, it really feels like home.”

ends

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

Air New Zealand: Capital Raise Deferred

Air New Zealand has decided to defer its planned capital raise to later in 2021 allowing more time to assess the impacts of recent developments on the airline’s path to recovery. 'We’ve seen some clearing of COVID-19 clouds recently, with ... More>>

Commerce Commission: Cartel Conduct Now Punishable By Up To 7 Years’ Jail Time

Cartel conduct can now be punished with a term of imprisonment of up to 7 years, after the Commerce (Criminalisation of Cartels) Amendment Act 2019 came into effect today. Cartel conduct includes price fixing, market allocation and bid rigging (see ... More>>

Stats NZ: Auckland Population May Hit 2 Million In Early 2030s

Auckland’s population may rise from about 1.7 million currently to 2 million by early next decade, Stats NZ said today. “Auckland will likely have the highest average annual growth of New Zealand’s 16 regions over the next 30 years, from ... More>>

Air New Zealand: Business Travellers Return To The Skies In Record Numbers

After a year of talking to a computer, Kiwis are leaving the office to re-connect with their clients, suppliers, and staff. New figures released by Air New Zealand show domestic business and corporate travel has defied global trends by returning ... More>>

PwC: Outcome Of Review Into Air New Zealand Gas Turbines Business

Air New Zealand has received the report into its Gas Turbines business from independent external advisers PwC. Air New Zealand Chairman Dame Therese Walsh says the report identified a range of effective controls in the Gas Turbines revenue contracting ... More>>

LPG Association: Renewable LPG Achieves Emissions Budgets With No Need To Ban New LPG Connections

Renewable LPG can supply New Zealand’s LPG needs and achieve the emissions reductions proposed by the Climate Commission without the need to ban new connections, a new study shows. The investigation, by leading consultancy Worley, was prepared for the ... More>>

Commerce: House Values Continue To Climb As New Government Measures Announced

The Government’s new initiatives to quell the rocketing housing market were announced last week, just as house prices hit a new high for the end of March. The average value increased 7.8% nationally over the past three-month period, up from the 6.8% ... More>>