Collision repairer insurers recognised at MTA Conference

Media Release 16 November 2011


Collision repairer insurers recognised at MTA Conference

Three New Zealand insurers were recognised at a gala awards dinner during Motor Trade Association’s (MTA) annual conference held in Rotorua on Saturday 14 November 2011.

Vero & AMP General Insurance 2011 were awarded the MTA/CRA Highly Commended General Insurer, with AMI taking out the Best General Insurer Award. MAS were awarded the Best Niche Market Insurer 2011. Collision Repair Association (CRA), Vice Chairman, Richard Gilmore and MTA President Richard Murrell presented recipients on the night.

MTA Advocacy and Training General Manager, Dougal Morrison, congratulated the winners in each of the categories for their success and high quality work practices. “The survey is a useful tool which not only helps to lift service standards of both insurers and collision repairers but it also helps to strengthen relationships between these two groups.”
Over 250 collision repairers were surveyed by MTA and the CRA looking at the service delivery of 16 insurance companies, ranking each insurer in three key areas; efficiency of claims processing, financial and customer relationship management.
Paul Dorset, Repairer Network & Supply Manager, Vero & AMP said “receiving this recognition is important for us. We work hard on our business model to ensure we have efficient processes in place to provide excellent service for both repairers and customers. Above all, it’s important to us to be easy to deal with and having a fair, transparent and equitable relationship with suppliers, intermediaries and the collision repair industry.”

Paul Clemoes, Acting National Manager Motor Assessing at AMI, said “We are very pleased to be recognised. It’s great for MTA and CRA to instigate this type of survey as the feedback we receive is invaluable.”

AMI say their customer care ethos is at the heart of everything they do. And that it’s supported by the AMI promise – to care, assist, and deliver – and this is practiced by all staff.

MAS Claims Manager, Mark Fisher, says that MAS looks at the automotive repair sector as one of the most essential aspects of their claim process. “As a relatively small insurer we rely on MTA and the CRA to ensure that the standards that our members expect are delivered. It therefore gives us great pleasure to accept this award as it provides me with confidence that we are delivering consistently to these repairers.”

“All of the team at MAS were really over the moon on receiving the award from such esteemed organisations. It underlines the importance we place on service delivery within the organisation and the acknowledgement by the repairers is greatly appreciated,” says Fisher.

ENDS

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