TelstraClear gains ACC phone service contract

TelstraClear gains ACC phone service contract

ACC is moving its fixed voice and TollFree services to TelstraClear. The three-year deal gives ACC access to TelstraClear’s industry-leading network and technical expertise. It also means ACC will be partnered with the company behind advanced voice biometrics, the system that TelstraClear introduced for Inland Revenue last year.

ACC’s Chief Information Officer, Paul Jepson, says “ACC is a large organisation with a national network, and our work requires us to make and receive many thousands of phone calls every day. In particular, we manage a large number of minor injury claims over the phone, so it’s vital that this service functions smoothly and reliably. We look forward to working with TelstraClear, to help us deliver this essential service to New Zealanders.”

Andrew Crabb, TelstraClear’s head of business and government says the company is delighted to be partnering with ACC. “New Zealanders rely on government departments for many vital services, often over a TollFree service, and they rightly demand high quality. Throughout our business we’re focused on doing the best we can to deliver quality services that people need. Whether government departments or private enterprise, or homes up and down the country, we work to connect people in ways that enrich their lives.”

TelstraClear’s government clients include New Zealand Customs, Inland Revenue, the Ministry for Primary Industries (previously MAF) and the Defence Force. The company is also telecommunications supplier to many of New Zealand’s largest enterprises, including the BNZ, Tower, Westfield, ASB, The Warehouse and Toll.

The TelstraClear contract was effective from 2 April 2012.

ends

© Scoop Media