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Financial Services Complaints Ltd appoints new director


Media Release for September 10, 2012


Financial Services Complaints Ltd appoints new board director

Financial Services Complaints Ltd is pleased to announce the appointment of Roger J Kerr as the new industry director of the FSCL Board with effect from 1st October.

Mr Kerr is a director and one-third shareholder in Asia-Pacific Risk Management Ltd and has over 30 years’ merchant and investment banking experience. He is widely regarded as one of New Zealand’s leading professional advisers and commentators on local/international financial markets, the New Zealand economy and corporate treasury risk management.

Mr Kerr is also well known as a commentator on business, market and economic affairs through his daily radio slot on Mike Hosking Breakfast show on Newstalk ZB.

Mr Kerr was formerly a member of the Board of Trustees of the National Provident Fund from June 2003 to May 2012 and is Board Chairman of charitable trust service provider Trust Investments Management Ltd.

FSCL Board Chairman, Kenneth Johnston, said the Board is delighted to welcome a person of Roger’s calibre and governance experience and looks forward to his input into the strategic direction of FSCL.

About FSCL

Financial Services Complaints Ltd (FSCL) is an approved dispute resolution scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL investigates and resolves consumer complaints made against any of its 5,000 participants, including financial advisers, insurance advisers, finance companies, credit unions, trustee companies and card issuers.

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FSCL offers a range of services, including customer complaints, referrals by participant and training in internal dispute resolution.

Part of FSCL’s philsophy is that complaints are best resolved directly between the financial service provider and their customer, where ever possible. Consumers have direct access to to an educated process which has the best potential to settle matters quickly. From participants’ view they have the opportunity to resolve the complaint directly with their customer , and keep the business of the customer and avoid the cost of the complaint investigation by FSCL.

In the year ended 30 June 2012, FSCL received and processed over 1200 consumer enquiries and complaints and completed 92 formal dispute investigations.

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