Zeacom Passes Microsoft Lync ISV Qualification

Zeacom Communications Centre Passes Microsoft Lync ISV Qualification

Native Multimedia Contact Center Application Extends Reach of Microsoft Lync into the Contact Center

Auckland, 11 October, 2012 – Zeacom (www.zeacom.com) today announced that its Zeacom Communications Center (ZCC) application has passed Microsoft Lync ISV qualification for Microsoft Lync, the company’s unified communications platform As a global provider of multimedia contact centre software, Zeacom can now natively extend the reach of Lync into contact centre environments worldwide.

A mature and feature-rich software-only product, ZCC empowers Lync customers with a safe contact centre option, and a clear migration path from legacy voice systems to the next-generation Lync platform. By leveraging Microsoft’s Unified Communications Managed API (UCMA), Zeacom enables a seamless integration of its applications, such as rich agent desktop and skills-based routing, into the Lync environment.

“Zeacom’s Contact Center helps provide customers with a true unified communications solution, leveraging Lync as the underlying voice platform to anchor agent-bound calls along with the Lync client to provide IM, Presence and Conferencing functions.” said Aamer Kaleem, chief technology officer of Lync Worldwide Voice at Microsoft.

“We are delighted to announce the qualification of our development partnership with Lync,” said Damon Carter, director of business development for Zeacom. “With Lync and ZCC, customers can fully optimise their Lync investment by maintaining a single telephony infrastructure for both enterprise voice and their contact centers.”

About Zeacom
Zeacom, an Enghouse Systems company, is a leader in communications software solutions delivering Multimedia Contact Center and Process Automation that brings customers closer. Established in 1994, every day more than 4,000 sites rely on our enterprise-class solutions to improve the customer experience, increase productivity, and understand their customer interaction workflows.

Zeacom is a Microsoft Infrastructure, Unified Communications, and Lync Developer partner with offices in North America, Northern Europe and Asia Pacific.

ENDS

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