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Flexibility the key as ESR changes SAP support partners
23 October 2012
Flexibility the key as ESR changes SAP support partners
ESR has selected Soltius New Zealand as its SAP support provider after a comprehensive evaluation of its requirements.
ESR’s Acting CIO Paul Stevens says that, with accountability and value for money a priority for all public sector organisations, ESR needed more flexibility in its contract without compromising the quality of support services.
“Soltius was able to design an agreement that gave us the flexibility we required and their strong track record in providing SAP support to a wide range of organisations meant we were comfortable they could deliver the high service levels we expect.”
As the only New Zealand partner with Gold status and an SAP certified Partner Centre of Expertise for support services, Soltius is contracted to provide SAP support to 38 organisations and Soltius General Manager Jim Brodie says their approach sets them apart in the local market.
“The way we engage is to negotiate an agreement that reflects our customers’ business drivers and budgetary requirements rather than impose an inflexible support model on them.
“This collaborative approach and our commitment to standing by our work have helped us to cement our place as New Zealand’s most trusted SAP provider, and we have a proven history of delivering dependable support services for even the most complex SAP environments.”
ends
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