BigEars up for Excellence in Business Support Awards

14 May 2013

BigEars selected as finalist in AUT Business School 2013 Excellence in Business Support Awards

Hot on the heels of recent success in the 2013 Wellington Gold Awards, BigEars has been selected as a finalist in the 2013 AUT Business School Excellence in Business Support Awards.

Recognised for excellence in the Business under $5m turnover category, BigEars will join other finalists across 11 categories in this years’ AUT Excellence in Business Support Awards.

Now into their eighth year the awards continue to produce high quality finalists from a large number of strong entries. The robust entry and evaluation process of the awards enables finalists to reflect on how effectively their organisation achieves business excellence in all key areas including leadership and planning, customer and market focus, provision of business support, evaluation and improvement, and business results.

Recognition in these awards comes just days after BigEars were selected as finalists in the Emerging Gold category of the 2013 Wellington Gold Awards.

“What we’ve got is the right product at the right time,” commented CTO and co-founder Mark Forsyth. “At the moment consumers are so conscious of where they spend their dollar that they’re willing to make the effort to switch products or providers. 2013 is shaping up to be a very exciting year for BigEars because we’ve got a tool that delivers the voice of the customer – direct, authentic, unscripted and in real time – and we’ve got a market that really needs that insight.”

About BigEars
BigEars was founded in 2004 by Mark and Julia Forsyth, and has developed into a world leader in customer feedback. BigEars provides an innovative and flexible way to collect voice feedback and to respond to that feedback in a timely manner, allowing businesses to repair broken customer-relationships, increase customer-loyalty and ultimately retain and grow their customer base.

BigEars are targeting early adopters in the multi billion dollar customer experience market. Employing eight part-time staff in Wellington and a team of 30 casual transcribers in NZ and the UK, Big Ears are using channel partners to market their products and services internationally.

Visit:
www.yourbigears.com
www.customer-radio.com

ENDS

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