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Wellington hotel gives a local tourism boost

Wellington hotel gives a local tourism boost with customer service excellence: TripAdvisor Certificate of Excellence Awards

Six Best Western hotels across New Zealand have been awarded a 2013 Certificate of Excellence by the world's largest travel site, TripAdvisor®.

BEST WESTERN Wellington property managers, Mark and Helen Toner said it is delightful to know guests had voted their property in the top 10% of accommodation providers on TripAdvisor.

“This award can only be achieved by all of our staff who each day go above and beyond to provide the best possible experience for all of our guests and families,” Mark said.

“We are so grateful that our guests comment on TripAdvisor and thank every person who took the time to make a review.”

Ideally located in Wellington in the northern suburb of Johnsonville, Mark said he is busy getting ready for an avalanche of guests who traditionally arrive to experience the region’s local music and arts, and Te Papa, New Zealand’s bold and innovative national museum. “We love looking after our guests and during their stay with us, we offer them our local secrets and advice to help them discover the very best tourism experiences and restaurant dining this cultural region offers,” Mark said.

Best Western’s New Zealand Brand Development Manager and former All Black, Grant Batty said motel managers take pride in delivering a warm, friendly customer service experience for all their guests.

“This is a timely achievement for all the Best Western TripAdvisor winners, especially leading up to New Zealand’s booming winter ski season,” Grant said.

“We are always pleased to hear feedback from guests, especially if they tell us they have enjoyed their hotel experience. Guests staying in Best Western hotels can be assured each hotel undergoes a stringent 200-point quality assurance check, used to maintain the standard of quality in every Best Western property worldwide.”

The following six New Zealand Best Western properties received a 2013 Certificate of Excellence:

BEST WESTERN 555 On Bayview (Dunedin)

BEST WESTERN BKs Pioneer Motor Lodge (Auckland Airport)

BEST WESTERN Braeside Resort (Rotorua)

BEST WESTERN Capri Court Motor Inn (Rotorua)

BEST WESTERN Cranbury Court (Queenstown)

BEST WESTERN Wellington (Wellington)

To welcome winter to New Zealand, Best Western is inviting holiday-goers to ‘Discover NZ’ with a great holiday package. Choose from 13 Best Western properties across New Zealand who are offering great hotel deals for a limited time only. Guests are invited to relax in the thermal spas of Rotorua or test the ski slopes in Queenstown after indulging in a free daily breakfast, all included in Best Western’s ‘Discover NZ’ package.

To book a stay with a Best Western hotel or to check out the Discover NZ package, go to

To contact any of the six Best Western property Managers who received TripAdvisor awards, or for images, please contact Lauren Bremner (details below).


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