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Polycom Enhances Video Management Capabilities

Polycom Enhances Video Management Capabilities with Mobile Video Support for 50,000 Devices

Software upgrade for Polycom® RealPresence® Resource Manager delivers 5 x increase in video capacity, allowing large enterprises and service providers to support BYOD

Polycom also delivers new solution for mid-sized video networks

New Polycom® RealPresence® Video DualManager™ 400 is a cost-effective solution on a single appliance for managing a midsized video network of 100 to 400 devices

NEW ZEALAND – August 20, 2013 – Polycom, Inc. (Nasdaq: PLCM), the global leader in open, standards-based unified communications and collaboration (UC&C), today announced that the latest Polycom® RealPresence® Resource Manager software v8.0 update gives large enterprise customers and service providers the ability to support up to 50,000 video user registrants joining from mobile, desktop or group video systems. This helps IT organisations support the BYOD (Bring Your Own Device) trend.

Polycom also unveiled Polycom® RealPresence® Video DualManager™ 400 solution, a new Polycom® RealPresence® Platform offering available on an industry-standard server that provides resource management, broad call-control support and interoperability for mid-sized enterprise video networks.

“Organisations of all sizes are seeking to equip employees with video collaboration capabilities whether from the road, from home or right from their desks,” said A.E. Natarajan, Executive Vice President of Worldwide Engineering, Polycom. “For large enterprises and service providers, the enhanced Resource Manager can help IT support BYOD since it’s optimised for the secure, highly scalable video collaboration that is being fueled by the proliferation of mobile and desktop video users. For mid-sized enterprises, the new RealPresence Video DualManager 400 is a single appliance that gives the IT organisation the intelligent infrastructure they need to make video collaboration always available so that their employees can have more productive meetings with their colleagues, partners and customers.”

Large Enterprises and Service Providers: Support BYOD and Enhance Help-Desk Services

The new software release of the RealPresence Resource Manager (v8.0) can support up to 50,000 video devices, which can include mobile smartphones and tablets, desktop clients, and up to 10,000 group video collaboration systems, such as Polycom® HDX® Series and Polycom® RealPresence® Group Series systems.

Polycom today also announced updates to Polycom® RealPresence® Distributed Media Application™ (DMA v6.0) that provide enhanced video operator services with help-desk features such as:

On-demand support with dialing
Added interactive voice response messaging that provides more information about the status of a call
Enhanced call detail records for recording and billing
Additional interoperability capabilities
Support for multiple languages

Customisation options.

For service providers, the updates to Resource Manager and DMA enhance the scale of the solution for mobile and desktop service offers, enhance the end-user experience for service provider customers, and provide additional richness to the data stored for reporting and billing purposes.

Manage Midsized Video Networks with a Solution Available on an Industry-Standard Server

The RealPresence Video DualManager 400 includes Polycom® RealPresence® Resource Manager and the Polycom® RealPresence® DMA software, which, respectively, allow IT administrators to manage video resources and distribute video calls across networks. With the RealPresence Video DualManager 400 solution, customers can drive down communication and administration costs, simplify UC&C collaboration for users, protect existing IT investments by unifying different networks, and maximise the return on their enterprise-wide UC&C implementation.

Features and benefits of the new RealPresence Video DualManager 400 solution include:

Dynamic monitoring, provisioning and reporting for midsized organisations: IT managers can dynamically monitor, provision and report on 100 to 400 devices, and manage and distribute up to 150 concurrent calls across diverse video, voice and content collaboration networks.

Employee empowerment to control their own video meetings: organisations can enable anytime conferencing and offer virtual meeting rooms to employees who access their UC&C networks with managed devices.

SIP-based SVC Call Management: interoperability with SVC-capable collaboration servers enable IT managers to manage the signaling and call control for SIP-based SVC calls.

Maximising investment protection: RealPresence Video DualManager 400 offers a powerful and highly efficient migration path for Polycom® CMA™ 4000 customers looking to expand their video network to include the benefits of SVC or extend video to browser-based users via Polycom® RealPresence® CloudAXIS Suite.

“As the number of video conferencing systems and personal video users grows within an organisation, so does the need for centralised device and video traffic management,” said Ira M. Weinstein, senior analyst and partner at Wainhouse Research. “The RealPresence DualManager 400 includes full versions of two important Polycom infrastructure solutions, Resource Manager and DMA, packaged within a single appliance. This release makes it faster and easier for organizations to add proactive monitoring and advanced device management to their video conferencing environments. These capabilities are especially critical for global deployments that include both group and personal video systems.”

Pricing and Availability

Polycom RealPresence Resource Manager (v8.0) and Polycom RealPresence DMA (v6.0) will be available worldwide in August. The Polycom RealPresence Video DualManager 400 appliance will also be available worldwide in August; customers can implement the solution on a single Dell™ PowerEdge™ R620 server. For current Polycom CMA 4000 customers that meet minimum requirements and are on maintenance contracts, RealPresence Video DualManager 400 product licenses transfer free of charge and self-service migration tools are available for US$500. For more information, visit

About Polycom

Polycom is the global leader in open, standards-based unified communications and collaboration (UC&C) solutions for voice and video collaboration, trusted by more than 415,000 customers around the world. Polycom solutions are powered by the Polycom® RealPresence® Platform, comprehensive software infrastructure and rich APIs that interoperate with the broadest set of communication, business, mobile and cloud applications and devices to deliver secure face-to-face video collaboration in any environment. Polycom and its ecosystem of over 7,000 partners provide truly unified communications solutions that deliver the best user experience, highest multi-vendor interoperability, and lowest TCO. Visit or connect with us on Twitter, Facebook, and LinkedIn to learn how we’re pushing the greatness of human collaboration forward.


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