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Jetstar calls on Air NZ to reinstate domestic OTP reports

01 October 2014

Jetstar calls on Air New Zealand to reinstate domestic OTP reports

Jetstar is calling on Air New Zealand to reinstate domestic on-time performance results in its monthly operating updates to the New Zealand Stock Exchange.

In August 2009 Air New Zealand publicly announced that its domestic on-time performance, which until then had been available upon request, would be regularly reported in its monthly Operating Statistics provided to the NZX.

The information was provided to the NZX on a monthly basis for all Air New Zealand domestic jet and propeller services for the period July 2009–December 2013 and then for all domestic jet services for the period January–June 2014.

However the airline’s monthly domestic on-time performance result has now been missing from the NZX reports for two months. It has not been reported for either July 2014 or August 2014.

Jetstar Head of New Zealand, Grant Kerr, said the missing data was puzzling.

“Air New Zealand has previously called for the Government to set the 10 minute OTP departure guideline for all carriers in the domestic market, so that travellers can make an accurate assessment of which airline was likely to get them to their destination on time.

“We’re therefore rather puzzled why the national carrier appears to have stopped reporting its domestic on-time performance on a monthly basis to the NZX.”

Mr Kerr said Jetstar was now publishing both its 10 and 15 minute domestic on-time departure results on its website. (

“We’ve been publicly reporting at the international OTP standard of 15 minute departures for some years and to help with transparency we’re now also publishing our domestic departure at 10 minutes, so New Zealanders can compare the two main domestic carriers.

“In the interests of keeping the public informed we would encourage Air New Zealand to reinstate regular reporting of domestic OTP results in its monthly operating statistics provided to the NZX.

“We would also suggest that Air New Zealand considers publishing its domestic OTP history in a graphical format on its website for both jet and propeller services on routes where there’s competition, so the travelling public can easily access and compare punctuality data for both airlines.”

Mr Kerr said Jetstar would welcome any Government requirement for mandatory reporting of airline operating statistics in New Zealand, similar to the regular reporting that takes place for Australian domestic carriers. (

About Jetstar Group

The Jetstar Group is one of Asia Pacific’s fastest growing airline brands with one of the most extensive range of destinations in the region. It is made up of Jetstar Airways (subsidiary of the Qantas Group) in Australia and New Zealand, Jetstar Asia in Singapore, Jetstar Pacific in Vietnam, Jetstar Japan in Japan and Jetstar Hong Kong, subject to regulatory approval. Jetstar branded carriers operate up to 4,000 flights a week to more than 60 destinations across Asia Pacific. The Jetstar Group carried more than 25 million passengers in financial year 2014.


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