Rothbury named best large insurance broking company

News release

Rothbury named best large insurance broking company
in third annual New Zealand Insurance Industry Awards

Auckland, 10 November 2014 – A team effort working as client advocates and trusted advisers helped Rothbury Insurance Brokers win the Large Broking Company of the Year award says a delighted managing director Roger Abel.

It is the first time in the three year history of the New Zealand Insurance Industry Awards that Rothbury has won this category – one of 11 presented at a ceremony in Auckland on Thursday, 6 November. The awards are run by the Australian and New Zealand Institute of Insurance and Finance (ANZIIF).

“We are over the moon to have won the Large Broking Company of the Year award for 2014,” says Mr Abel. “It is through the collective effort of all of our people actively working as trusted advisers to solve our clients’ problems that we were able to achieve this success.

“We work really hard to put our clients first and listen to their needs. We have a great team of people around the country looking after our clients with an on-going commitment to delivering great service and advice.”

Mr Abel said he hoped the recognition the award created would encourage more people to entrust Rothbury with their business and personal insurance needs.

The Large Insurance Broking Company award, sponsored by NZI, is for insurance broking companies who have demonstrated strong performance and outstanding service for their customers in New Zealand. Companies whose turnover (defined as gross written premium transacted) is more than $50 million are eligible for this award.

Entrants are required to make a 2,000 word submission addressing:

• Service levels and responsiveness to clients’ needs
• Product suitability and ongoing measurement and review processes
• Support and education service to clients
• Staff development to ensure the most informed advice and service to clients
• Suitability of risk management assistance
• Client satisfaction

Rothbury’s entry highlighted the company’s monthly Pulse Survey that calculates Net Promoter Scores (NPS) and gathers client feedback on claims and renewals for domestic and commercial clients. In seven years the company’s NPS for commercial renewals has climbed from +22 to +40 as a result of client satisfaction for service quality and timeliness.

NPS is an internationally recognised measure of client satisfaction calculated by taking the percentage of “promoter” customers and subtracting the percentage of “detractor” customers.

Another innovation highlighted in the entry was webinars introduced in 2013 that deliver regular training to the company’s 15 branches and 220 staff around the country. The webinars have resulted in more learning opportunities and less time away from home towns for staff.

About Rothbury – www.rothbury.co.nz

Established in 1950, Rothbury is today one of New Zealand’s leading insurance broking groups with 15 branches nationwide and 50,000 clients serviced by 220 staff.

Rothbury delivers commercial insurance solutions to small, medium and large enterprises and protects the assets of thousands of individuals. Rothbury prides itself on providing personalised service, smart solutions, quick action and commitment. The company’s ownership structure offers clients the security of a larger firm with the commitment of a local owner.

Along with broking services, Rothbury also owns a number of underwriting agencies and related businesses including:

• Classic Cover Insurance Ltd has specialised in insuring extraordinary vehicles since 1983.

• Covi Insurance covers the motorhomes and caravans of over 11,500 members of the New Zealand Motor Caravan Association.
• Go Cover Car Insurance provides motor vehicle insurance through licensed motor vehicle dealers and finance houses.
• Rothbury Risk and Investment offer advice on life insurance and investment products to clients in the greater Auckland area. In the Bay of Plenty, Rothbury Financial Services offer independent, expert advice on home loans as well as a full range of risk and investment solutions.

Rothbury is a member of Steadfast, the largest insurance broker network in Australasia, with 306 broker businesses located in 500 offices across Australia, New Zealand and Singapore. The Steadfast network generated A$5 billion in insurance sales in FY14.

ENDS

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