Merlot Aero brings in industry heavyweights

Merlot Aero brings in industry heavyweights

Airline operation management technology company, Merlot Aero has made several senior appointments, bringing in industry veterans as the company continues to grow.

Malcolm Paul joins as Chief Technical Officer, bringing more than ten years executive experience in large scale enterprise implementations in complex corporate environments. He will add value in bringing technology and strategic thinking to business issues, assisting Merlot Aero to provide the pragmatic and innovative solutions it delivers to airline operators world-wide.

Chief Customer Officer Mike Ogle's appointment is a result of merlot's restructure to provide improvement in its customer service. He has more than 20 years of experience in technology based companies in a range of industries including airlines, road transport, marine and telecommunications.

With a technical and marketing background Mike has driven many outcomes in international sales and go-to-market roles in support of numerous New Zealand based companies exporting ICT products and services to the world.

He says merlot is a great example of a highly innovative Kiwi company with a game changing product in an industry that has not yet been able to realize the benefits of cloud based information sharing.

"The merlot team is a highly engaged and enthusiastic group of smart people who know the airline industry extremely well. It was this team and the things they can do for our customers that made the opportunity to take up the role of CCO (Chief Customer Officer) very appealing".

Merlot Aero President and CEO, Mark McCaughan says the appointments are a result of several months of restructuring the company. 'We know we are introducing innovative disruptive technology, and we recognise these have often created challenges for our customers. We've spent considerable time listening to feedback from our customers and recognised that we need to do better.

"We have now completed a thorough and robust review that has seen some major systematic changes, particularly in the people side of our business. Now our focus is on ensuring these changes flow through to improving our processes and the way we interact with our customers."

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