Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Hard work creates award-winning holiday experience

Hard work creates award-winning holiday experience

Kiwis skilled in world-class customer service have proved a winning combination for Raglan Kopua Holiday Park. The hugely popular vacation spot which attracts hundreds of holidaymakers from around the country and overseas, was awarded the ServiceIQ Holiday Park Visitor Experience Award at last night’s awards event, organised by Holiday Parks Association of New Zealand (HPANZ).

The secret to the park’s winning success is its people, says HPANZ Chief Executive Fergus Brown.

He says: “The managers show an incredible dedication to providing an outstanding visitor experience. Not just by them but also through their staff.”

Last year, HPANZ introduced its members to ServiceIQ’s new tourism training qualification. The New Zealand Certificate in Tourism (Visitor Experience) Level 3 is designed to provide the right skills to help the country’s tourism businesses succeed in a competitive market.

Raglan Kopua Holiday Park was one of the first to enrol its staff on the programme.

Though the park has a terrific seaside location at one of New Zealand’s iconic holiday destinations, the managers of the council-owned business know that what turns a good holiday into a great experience usually comes down to how well visitors are treated.

“They could see the business and staff benefits of the programme,” says Fergus. “It meant they were able to improve skills and performance to help their customers have an even better holiday. While at the same time, they could reward their staff and empower them to build a career in the wider tourism industry.”

ServiceIQ CEO Dean Minchington says that the top rating destination is proof that skilled people focused on great service add significant value for visitors, the business and its people.

He says: “Providing this training opportunity changes the whole dynamic of a sector by adding high-level skills and qualifications for employees.”

Information on the training programme and qualification can be found at


© Scoop Media

Business Headlines | Sci-Tech Headlines


Primary Sector Council Report: Vision To Unite The Primary Sector Launched

Agriculture Minister Damien O’Connor has welcomed the release of a bold new vision for the country’s vital food and fibre sector. More>>


Crown Accounts: Treasury HYEFU Sees Deficit Then Rising Surpluses

An operating balance before gains and losses deficit of $0.9 billion is forecast in the current year, before returning to a small surplus in 2020/21 which then grows to reach $5.9 billion (1.5% of GDP) in 2023/24. More>>


Fuels Rushing In: Govt "Ready To Act" On Petrol Market Report

The Government will now take the Commerce Commission’s recommendations to Cabinet...
• A more transparent wholesale pricing regime • Greater contractual freedoms and fairer terms • Introducing an enforceable industry code of conduct • Improve transparency of premium grade fuel pricing... More>>


Reserve Bank Capital Review Decision: Increased Bank Capital Requirements

Governor Adrian Orr said the decisions to increase capital requirements are about making the banking system safer for all New Zealanders, and will ensure bank owners have a meaningful stake in their businesses. More>>