Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Home Direct Welcomes Commerce Commission Report

Home Direct Welcomes Commerce Commission Report on Mobile Traders

Having worked closely with the Commerce Commission in the last few years, Home Direct welcomes the release of the Mobile Trader investigation but we are concerned that it seems that we were the only company out of 32 reviewed that had complied with the obligations of the law and did not receive a compliance notice, said Chief Executive Michael Wright today.

“Home Direct has been operating legally and ethically in New Zealand for over 40 years and our loyal customer base is testament to the value proposition we offer’ he said.

It is of concern however, he noted, ‘that cowboys exist in this industry and that their tactics sometime give the industry a bad name’.

“As the largest player, with over 70 mobile shops and coverage across NZ”, Home Direct is acutely aware of the need to abide by the law. We are a long-standing member of the Direct Selling Association (DSA) an organisation that sets the standard for responsible retailing practices. As the only member operating mobile stores, our adherence to the DSA Code of Practice means that our standards of retailing are unmatched by any other operator in the country.

Along with the DSA, Home Direct is also a member of the Financial Services Federation and the New Zealand Credit & Finance Institute Inc.; two organisations that help set the benchmark of best practice in this country. Home Direct has worked alongside these organisation in preparing submissions and input into government legislation around responsible lending.

In general we found the Commission report fair, balanced and accurate, Mr Wright said. We appreciate that they acknowledged the reasons why customers enjoy the mobile truck experience which is based around the convenience of home shopping. This is especially important for those who, to quote the Commission, ‘feel unable to purchase the same goods in mainstream retails outlets’.

The only criticism of the report relates to the price comparison. Over 50% of our sales are clothing and bedding where we offer comparable price quality and brands to chain stores. The items used in the comparison chart by the Commission ignored these products. Home Direct, as a medium sized NZ retailer can never match the purchasing power of the predominately Australian owned retailers in whiteware and electronics. We do note however that the Pricespy comparisons are web prices and are exclusive of delivery costs, Mr Wright noted.

Home Direct applauds the on-going compliance activity the Commerce Commission has promised and encourages them to take all possible legal steps to clean up this industry and give more assurance to the customers who enjoy this form of shopping, Mr Wright said.


© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

TradeMe: Property Prices In Every Region Hit New High For The Very First Time

Property prices experienced their hottest month on record in December, with record highs in every region, according to the latest Trade Me Property Price Index.\ Trade Me Property spokesperson Logan Mudge said the property market ended the year with ... More>>

Motor Industry Association: 2020 New Vehicle Registrations Suffer From Covid-19

Chief Executive David Crawford says that like some other sectors of the New Zealand economy, the new vehicle sector suffered from a case of Covid-19. Confirmed figures for December 2020 show registrations of 8,383 were 25% ... More>>

CTU 2021 Work Life Survey: COVID And Bullying Hit Workplaces Hard, Huge Support For Increased Sick Leave

New data from the CTU’s annual work life survey shows a snapshot of working people’s experiences and outlook heading out of 2020 and into the new year. Concerningly 42% of respondents cite workplace bullying as an issue in their workplace - a number ... More>>

Smelter: Tiwai Deal Gives Time For Managed Transition

Today’s deal between Meridian and Rio Tinto for the Tiwai smelter to remain open another four years provides time for a managed transition for Southland. “The deal provides welcome certainty to the Southland community by protecting jobs and incomes as the region plans for the future. The Government is committed to working on a managed transition with the local community,” Grant Robertson said. More>>

ALSO:

OECD: Area Employment Rate Rose By 1.9 Percentage Points In The Third Quarter Of 2020

OECD area employment rate rose by 1.9 percentage points in the third quarter of 2020, but remained 2.5 percentage points below its pre-pandemic level The OECD area [1] employment rate – the share of the working-age population with jobs – rose ... More>>

Economy: Strong Job Ad Performance In Quarter Four

SEEK Quarterly Employment Report data shows a positive q/q performance with a 19% national growth in jobs advertised during Q4 2020, which includes October, November and December. Comparing quarter 4, 2020, with the same quarter in 2019 shows that job ad volumes are 7% lower...More>>

NIWA: 2020 - NZ’s 7th-warmest Year On Record

The nationwide average temperature for 2020, calculated using stations in NIWA’s seven-station temperature series which began in 1909, was 13.24°C (0.63°C above the 1981–2010 annual average). New Zealand’s hottest year on record remains 2016, when... More>>

Quotable Value New Zealand: Property Market Set To Cool From Sizzling To Warm In 2021

Nostradamus himself could not have predicted the strange series of events that befell our world in 2020 – nor the wild trajectory of New Zealand’s property market, which has gone from “doom and gloom” to “boom and Zoom” in record time. Even ... More>>