Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Launch of Customer Experience Professionals Assn (CXPA) NZ

Launch of CXPA in New Zealand

Date: EMBARGOED UNTIL Wednesday 5 October 2016, 06:00 NZST

Press Release: CXPA

MEDIA RELEASE

Launch of Customer Experience Professionals Assn (CXPA) in New Zealand

Auckland New Zealand

Wednesday 5 October 2016

5 October, global Customer Experience (CX) Day, sees the launch of New Zealand’s first dedicated Customer Experience community to support the growing number of customer experience professionals, at a breakfast event in Auckland this morning.

In association with the Customer Experience Professionals Association (CXPA) three of New Zealand’s founding CX practitioners will form the CXPA New Zealand chapter to support local organisations and CX managers.

Jane Treadwell-Hoye, CCXP (Founder of epifani), Sue Atkins, CCXP (Founder of Connections) and Tony Hillson, CCXP (Founder of Service Design NZ) have more than 30 years collective CX experience and are all Certified Customer Experience Professionals (CCXP).

Jane, Sue and Tony have recognised the increasing demand from New Zealand organisations for guidance on how to drive the financial returns and reap the wider benefits of well-designed customer experience programmes. They will co-lead CXPA New Zealand local networking efforts by collaborating and engaging CX professionals throughout the country, planning activities/events to share knowledge and experience, and tapping into the global resources of CXPA.

What is the CXPA?

Co-founded in 2011, by CX thought-leader and long-time researcher Bruce Temkin and 25 year CX veteran, Jeanne Bliss, the CXPA is a global non-profit organisation, with over 4,000 members. It is the only truly global professional body, dedicated to the advancement and cultivation of the Customer Experience profession.

The CXPA supports the professional development of its gmembers and advances the field by providing shared best practices, tools and techniques; education opportunities; developing standards; offering networking opportunities; promoting the industry, and creating a better understanding of the discipline of Customer Experience.

Why CXPA in New Zealand?

”Internationally, the field of Customer Experience has matured. More companies are committing to being customer-centred to drive loyalty and positively impact the bottom line. They recognise the capabilities required to embed CX as a key ingredient in strategy, to engage people and to design customer-centric experiences.” said Jane Treadwell-Hoye

It’s an exciting time of growing awareness of CX in New Zealand. Some of us have been working on CX programmes with businesses and local authorities for a number of years, but many organisations are just beginning to recognise the social and commercial importance of delivering great experiences to their customers.

Jane went on to explain “we mean ‘customer’ in its widest sense, as well-designed patient, charity donor, or student experiences can have huge impact on the operational effectiveness of an organisation. It’s not just about businesses and larger commercial enterprises; non-profits and small businesses can also benefit from being more people-centric in their approach.”.

“We want to help NZ CX professionals ensure designed customer experiences and customer-centric best practices become an integral part of how they operate, and to enable them to embed CX thinking and skillsets across their organisations. By enabling CX practitioners to tap into the global CXPA network, learning and sharing best practices with others, we hope to establish a footprint in New Zealand. We look forward to a long term partnership with CX professionals across the country.” said Jane Treadwell-Hoye.

Jane, Sue and Tony are looking forward to welcoming people to be part of CXPA NZ.

ENDS


© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

NZTA: Major New Zealand Upgrade Programme Projects Go To Tender

Two major New Zealand Upgrade Programme projects are beginning tenders for construction. The New Zealand Upgrade Programme is a $6.8 billion investment to get our cities moving, to save lives and boost productivity in growth areas. The first Auckland ... More>>

Reserve Bank: RBNZ Seeks To Preserve Benefits Of Cash

The Reserve Bank – Te Pūtea Matua is taking on a new role of steward of the cash system “to preserve the benefits of cash for all who need them”, Assistant Governor Christian Hawkesby told the Royal Numismatics Society of New Zealand annual conference ... More>>

ALSO:

Economy: Double-Dip Recession Next Year, But Housing Rolls On

New Zealand's economy is expected to slip back into recession early next year as delayed job losses, falling consumer spending, and the absence of international tourists bites into growth. More>>

ALSO:

Microsoft New Zealand: Microsoft Expands “Highway To A Hundred Unicorns” Initiative To Support Startups In Asia Pacific

New Zealand, 14 October 2020 – Today Microsoft for Startups launches the Highway to a Hundred Unicorns initiative in Asia Pacific to strengthen the region’s startup ecosystem. This follows the initiative’s success in India, where 56 startups were ... More>>

Fonterra: Farmers Taking Another Step Towards New Zealand’s Low Emissions Food Production

They’re hot off the press and intended to help take the heat out of climate change. Fonterra farmers are already among the world’s most sustainable producers of milk and now have an additional tool in their sustainability toolbox. Over the last few ... More>>

ALSO:

Electricity: New Zealand Remains In Top 10 For Energy Balance

The World Energy Council’s Energy Trilemma Index has become part of the energy dialogue both globally and in New Zealand. The Index illustrates the need for countries to balance energy security, energy equity and environmental sustainability. New Zealand ... More>>

ALSO:


Courts: Businessman Eric Watson Sentenced To A Four-Month Jail Term

New Zealand businessman Eric Watson has been sentenced to a four-month jail term in the UK for contempt of court, TVNZ reports. More>>

OECD: Area Employment Rate Falls By 4.0 Percentage Points, To 64.6% In Second Quarter Of 2020

The OECD area employment rate – the share of the working-age population with jobs – fell by 4.0 percentage points, to 64.6%, in the second quarter of 2020, its lowest level since the fourth quarter of 2010. Across the OECD area, 560 million persons ... More>>

Spark: Turns On 5G In Auckland And Offers A Glimpse Into The Future Of Smart Cities

Spark turned on 5G in downtown Auckland today and has partnered with Auckland Transport (AT) to showcase some of the latest in IoT (Internet of Things) technology and demonstrate what the future could look like for Auckland’s CBD with the power of 5G. 5G is ... More>>

Stats NZ: Monthly Migration Remains Low

Since the border closed in late-March 2020, net migration has averaged about 300 a month, Stats NZ said today. In the five months from April to August 2020, overall net migration was provisionally estimated at 1,700. This was made up of a net gain ... More>>

University of Canterbury: Proglacial Lakes Are Accelerating Glacier Ice Loss

Lake Tasman, New Zealand | 2016 | Photo: Dr Jenna Sutherland Meltwater lakes that form at glacier margins cause ice to recede much further and faster compared to glaciers that terminate on land, according to a new study. But the effects of these glacial ... More>>

ALSO:

Dairy: Fonterra Sells China Farms

Fonterra has agreed to sell its China farms for a total of $555 million (RMB 2.5 billion*1), after successfully developing the farms alongside local partners. Inner Mongolia Natural Dairy Co., Ltd, a subsidiary of China Youran Dairy Group Limited ... More>>

ALSO: