Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Galaxy Note7 - Product Safety Replacement Notice

Product Safety Replacement Notice

Samsung Electronics New Zealand is voluntarily conducting a replacement of the Note7 to ensure the safety and quality of its products for consumers. We advise all customers who own a Galaxy Note7 device to immediately back up, turn off the device, and follow these instructions to receive a replacement. Please remember to also unmount and remove your SD card.

Is my device affected?

Only Samsung Galaxy Note7 models sold prior to September 2, 2016 are included in this replacement.

Click here to check if your device is affected.

What should I do?

New Zealand customers:

Samsung will arrange for a free replacement Note7 for all affected models. Replacement models will be available from the 22nd September.

Customers are advised to call their place of purchase to check availability for the replacement Note7. For Samsung online store purchases please call Samsung on 0800 726 786 anytime (24/7). We will advise you on how to get your replacement Note7.

We are prioritising the safety of our customers. We advise all customers who own a Note7 to turn off the device, and return it to the place of purchase.

Customers who have already returned devices should return to their place of purchase after the 22nd September to receive their new Note7. If you have not returned your old Note7 device, you will need to do this before you can receive a replacement. Please contact your place of purchase to discuss your options.

Software Update – applicable for old Note7

As customer safety is our top priority, we have developed software that may help reduce the risk of incidents by implementing a default setting that limits the maximum battery charge to 60% on your old Note7. We will be releasing this software update in New Zealand on the 23rd September. This update is part of our ongoing efforts to remind our Note7 customers to participate in the replacement program. Please note, this will not affect your new replacement Note7.

If you are still using an old Note7 device you will be affected by this update, and should immediately return your Note7 to your place of purchase to receive your new device.

Data Backup

We recommend using Smart Switch to backup your data prior and contacting your place of purchase to check availability before bringing your Note7 in for replacement.

Please also remember to remove your SD Card; if the SD card is encrypted, please ensure to "unmount" prior to removing the SD card from your Note7. (To unmount select: Settings -> Storage -> SD Card -> unmount).

Download Smart Switch for PC
Download Smart Switch for MAC

© Scoop Media

Business Headlines | Sci-Tech Headlines


NZTA: Major New Zealand Upgrade Programme Projects Go To Tender

Two major New Zealand Upgrade Programme projects are beginning tenders for construction. The New Zealand Upgrade Programme is a $6.8 billion investment to get our cities moving, to save lives and boost productivity in growth areas. The first Auckland ... More>>

Reserve Bank: RBNZ Seeks To Preserve Benefits Of Cash

The Reserve Bank – Te Pūtea Matua is taking on a new role of steward of the cash system “to preserve the benefits of cash for all who need them”, Assistant Governor Christian Hawkesby told the Royal Numismatics Society of New Zealand annual conference ... More>>


Economy: Double-Dip Recession Next Year, But Housing Rolls On

New Zealand's economy is expected to slip back into recession early next year as delayed job losses, falling consumer spending, and the absence of international tourists bites into growth. More>>


Microsoft New Zealand: Microsoft Expands “Highway To A Hundred Unicorns” Initiative To Support Startups In Asia Pacific

New Zealand, 14 October 2020 – Today Microsoft for Startups launches the Highway to a Hundred Unicorns initiative in Asia Pacific to strengthen the region’s startup ecosystem. This follows the initiative’s success in India, where 56 startups were ... More>>

Fonterra: Farmers Taking Another Step Towards New Zealand’s Low Emissions Food Production

They’re hot off the press and intended to help take the heat out of climate change. Fonterra farmers are already among the world’s most sustainable producers of milk and now have an additional tool in their sustainability toolbox. Over the last few ... More>>


Electricity: New Zealand Remains In Top 10 For Energy Balance

The World Energy Council’s Energy Trilemma Index has become part of the energy dialogue both globally and in New Zealand. The Index illustrates the need for countries to balance energy security, energy equity and environmental sustainability. New Zealand ... More>>


Courts: Businessman Eric Watson Sentenced To A Four-Month Jail Term

New Zealand businessman Eric Watson has been sentenced to a four-month jail term in the UK for contempt of court, TVNZ reports. More>>

OECD: Area Employment Rate Falls By 4.0 Percentage Points, To 64.6% In Second Quarter Of 2020

The OECD area employment rate – the share of the working-age population with jobs – fell by 4.0 percentage points, to 64.6%, in the second quarter of 2020, its lowest level since the fourth quarter of 2010. Across the OECD area, 560 million persons ... More>>

Spark: Turns On 5G In Auckland And Offers A Glimpse Into The Future Of Smart Cities

Spark turned on 5G in downtown Auckland today and has partnered with Auckland Transport (AT) to showcase some of the latest in IoT (Internet of Things) technology and demonstrate what the future could look like for Auckland’s CBD with the power of 5G. 5G is ... More>>

Stats NZ: Monthly Migration Remains Low

Since the border closed in late-March 2020, net migration has averaged about 300 a month, Stats NZ said today. In the five months from April to August 2020, overall net migration was provisionally estimated at 1,700. This was made up of a net gain ... More>>

University of Canterbury: Proglacial Lakes Are Accelerating Glacier Ice Loss

Lake Tasman, New Zealand | 2016 | Photo: Dr Jenna Sutherland Meltwater lakes that form at glacier margins cause ice to recede much further and faster compared to glaciers that terminate on land, according to a new study. But the effects of these glacial ... More>>


Dairy: Fonterra Sells China Farms

Fonterra has agreed to sell its China farms for a total of $555 million (RMB 2.5 billion*1), after successfully developing the farms alongside local partners. Inner Mongolia Natural Dairy Co., Ltd, a subsidiary of China Youran Dairy Group Limited ... More>>