Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


New Zealander Tops Region In Kia Skill World Cup

Jun 7th 2017

New Zealander Tops Region In Kia Skill World Cup

New Zealand’s Travis Cross has emerged as the top Service Advisor for the Asia/Pacific region in the 2017 Kia Skill World Cup competition in Korea.

After winning the New Zealand leg of the competition, Travis travelled to the Korean capital, Seoul, to take on the best from the rest of the world.

Travis, a senior Service Advisor with Botany Kia, beat out contestants from nine other countries in the region. He also finished in eleventh place out of 57 in the overall competition.

“I was surprised to finish first in the region and pretty happy with the result against the rest of the world,” says Travis.

The Kia Motors Skill Cup competition encourages Service Advisors to refine their skills in conjunction with maintaining Kia's ongoing commitment to customer satisfaction. To qualify, Service Advisors from Kia dealerships around New Zealand completed a 25-question written test, requiring comprehensive knowledge of the Kia product as well as aftersales policies and processes. Five then made the cut to compete in the national finals contest in Auckland, with Travis winning the opportunity to represent New Zealand.

The competition ramped up further at international level in Seoul, with a written test, video analysis test and a role-playing exercise among the challenges thrown at contestants.

Travis says the two day competition was intense and everyone was feeling the pressure of being in unfamiliar surroundings and having to compete against the clock. Luckily his experience at Botany Kia, where he has worked for three years, provided a good platform.

It was his first visit to Korea and while there Travis and the other contestants also visited one of the latest high-tech Kia Motors assembly plants, where more than 560,000 cars are produced every year.

“That was very impressive – we got to see Optima and Cerato being built,” he says.

Now back in his role at Botany Kia, Travis says the experience was amazing and he would love to take part again if the opportunity arose.

It is the second time in two years that a New Zealander has topped the region in a Kia Skill World Cup competition. Last year Giltrap North Shore’s Brian Cockerton took the regional honours in the Service Technician section of the contest.

Kia Motors National Service Manager, Craig Buckley, says, “Travis has done extraordinarily well to uphold Kia Motors New Zealand’s reputation at the Kia Skill World Cup.

“It’s a uncompromising test of individual knowledge and interpersonal skills of the Kia Service Advisor, and to reach the world finals, then come away as the best in the Asia/Pacific region, is a great achievement for Travis.

“Furthermore, the fact that two of our team have achieved this level of success for the second year running emphasizes the high standard of professionalism among the Kia Motors New Zealand dealerships.”


© Scoop Media

Business Headlines | Sci-Tech Headlines


Commerce Commission: Mercury Cleared To Acquire Trustpower’s Retail Business

The Commerce Commission has granted clearance for Mercury NZ Limited to acquire Trustpower Limited’s retail business. Deputy Chair Sue Begg said the Commission is satisfied that the acquisition is unlikely to substantially lessen competition in any New Zealand market.... More>>

Consumer NZ: Buy-now, Pay-later Raking In $10m+ In Late Fees Annually

A Consumer NZ survey has found buy-now, pay-later services are costing shoppers more than $10 million a year in late fees. Close to four out of 10 Kiwi consumers use buy-now, pay-later services, such as Afterpay, Laybuy and Zip... More>>

Westpac: Catherine Mcgrath Appointed New Zealand CEO

Westpac Group CEO Peter King and the Westpac New Zealand Board today announced the appointment of Catherine McGrath as Chief Executive Officer, Westpac New Zealand... More>>

Statistics: Surge In Imports Results In Record Monthly Trade Deficit
Imports increased $1.8 billion in August 2021 compared with August 2020, resulting in a record monthly trade deficit of $2.1 billion, Stats NZ said today. Exports were little changed, down $42 million. "This is a larger deficit than normal because of higher values for imports.. More>>

Fonterra: Completes reset, announces annual results and long-term growth plan out to 2030

Fonterra Co-operative Group Limited today announced a strong set of results for the 2021 financial year, reflected in a final Farmgate Milk Price of $7.54, normalised earnings per share of 34 cents and a final dividend of 15 cents... More>>

Statistics: GDP rises in the June 2021 quarter

Gross domestic product (GDP) rose by 2.8 percent in the June 2021 quarter, following a 1.4 percent increase in the March 2021 quarter, Stats NZ said today. June 2021 quarter GDP was 4.3 percent higher when compared with the December 2019 quarter... More>>