Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

MaritzCX Technology Platform Named Trend-Setting Product

MaritzCX Technology Platform Named 2017 Trend-Setting Product by KMWorld

Sydney – September 28, 2017 – The MaritzCX technology platform has been named a 2017 Trend-Setting Product by KMWorld. Each year, international knowledge management publication KMWorld identifies and recognises the top technologies improving business by transforming information into insight and action. It is the second year running MaritzCX has been included on the list.

The MaritzCX technology platform data engine captures Voice of the Customer (VoC) input from various customer data channels, such as surveys, social media, customer purchases and CRM systems turning this information into real-time, actionable insights allowing organisations to respond and delight customers. The platform is currently being utilised by numerous companies in the Australian and New Zealand markets.

“With customer feedback more powerful yet even more fragmented than ever before, tracking a customer’s experience with an organisation is complex,” said David Blakers, Managing Director ANZ for MaritzCX. “Having access to key customer experience insights helps businesses to respond with speed to leverage multi-channel data that, in turn, creates higher value in customer relationships.”

Globally, MaritzCX is recognised as one of the three top CX solution providers and has recently partnered with organisations in the Australian and New Zealand markets including nib.

“Our 2017 KMWorld Trend-Setting Products result from innovation and imagination as well as from evolution,” said Sandra Haimila, editor of KMWorld. “The products reflect the ingenuity of the developers and the diversity of invention. More than anything else, the 2017 Trend-Setting Products have captured our attention because of their ability to meet business needs by transforming information into insight.”

About KMWorld

KMWorld (www.kmworld.com) is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 21,000 subscribers about the components and processes - and subsequent success stories - that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (www.infotoday.com)

About MaritzCX

MaritzCX® is known for providing CX technology and expert services for Fortune 100 companies. MaritzCX software and services help organizations see, sense and act on the experiences and desires of every customer to increase retention, conversion and lifetime value. With an unmatched combination of customer experience (CX) software, research science, vertical market expertise and managed program services, MaritzCX ingrains CX intelligence and action systems into the DNA of business operations through its 12-point CXEvolution process. To take the complimentary CX assessment, visit www.maritzcx.com/assessment. For more information about MaritzCX, visit www.maritzcx.com.


ENDS


© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 




Digitl: Bumper year ahead for NZ IT sector

Gartner says New Zealand spending on technology products and services will grow 7.4 percent this year. The company’s latest forecast says the market will total NZ$15.3 billion in 2022... More>>



Fonterra: Lifts Forecast Farmgate Milk Price Range

Fonterra Co-operative Group today lifted its 2021/22 forecast Farmgate Milk Price range to NZD $8.90 - $9.50 per kgMS, up from NZD $8.40 - $9.00 per kgMS. This increases the midpoint of the range, which farmers are paid off... More>>

Federated Farmers: NAIT Levy Increases Must Achieve Accurate, User-friendly System
Nobody welcomes extra costs but if OSPRI is to catch-up on under investment in the NAIT platform and deliver on its workability and farmer support, levy increases are probably necessary, Federated Farmers says... More>>



Skoltech: Study Probes Earth’s Turbulent Past To Explain Where Oceans Came From

The origin of water on our planet is a hot question: Water has immense implications for plate tectonics, climate, the origin of life on Earth, and potential habitability of other Earth-like planets. In a recent study in Physical Review Letters, a Skoltech professor and his Chinese colleagues suggest... More>>


Statistics: Household Net Worth Grows In The September 2021 Quarter But At A Slower Pace Compared To March 2021

Household net worth grew by $60.7 billion in the September 2021 quarter compared with the June 2021 quarter, Stats NZ said today. This represents an increase of 2.5 percent, a similar result to the June 2021 quarter, which was up $60.6 billion or 2.6 percent... More>>

TradeMe: Job Market Ends 2021 On A High With Record Number Of Vacancies
The New Zealand job market finished 2021 on a high note, with the ball still firmly in the job hunters’ court, according to the analysis of 69,600 vacancies listed on Trade Me Jobs for the quarter ending 31 December (Q4)... More>>