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Service to Help Customers Get More From Their Digital Homes

NOW Launches New Service to Help Customers Get More From Their Digital Homes

Tuesday 3 October, 2017 – Local phone & broadband provider, NOW, today announced a new service being rolled out in Wellington and Rotorua to help customers make the most of the digital technology that has become commonplace in their everyday lives.

The new service sees NOW become “the telco that goes beyond the router”, positioning it strongly as a Digital Services Provider, rather than an Internet Services Provider and “not just phone and broadband”, says CEO, Hamish White.

“We can now help people in Wellington and Rotorua with their total digital and technology set up, beyond just phone and broadband. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues, NOW will be there for customers who want a hassle-free technology experience, so they can love more and hate less.

“What’s more, we’re even making the service available to people who aren’t NOW customers.”

He says NOW’s new offering was in response to hearing from customers about their increasing frustration as their homes became more and more complex - all through what the internet is enabling.

“With more homes streaming, more homes with multiple devices and more people spending money on new smart devices, we recognised people still weren’t sure how to get the best out of the technology that surrounded them, or who to go to for help.

“Technology is supposed to make life easier, but for customers who aren’t using technology to its fullest potential, it’s a double whammy. Firstly, they are missing out on all the benefits that technology can provide; and secondly, not being able to master their devices is an added frustration.

“What has always been apparent to us is that there was no single company helping people in a comprehensive way, yet the demand and the need for a techspert service was there. Customers have been telling us they don’t know what they don’t know, and are asking for help. And they tell us they want help they can trust, they don’t want to go to multiple people, and they want local and accessible support.”

White says this feedback from customers enabled the Company to launch the service first in Hawke’s Bay where its head office is based. It has been running there for the last four months and is receiving positive uptake and response from customers, and non-NOW customers.

“We are now ready to roll it out to our other service regions, and we’re pleased to be able to offer that single source of techspert support so people in Wellington and Rotorua can ‘love more, and hate less’ about technology in their home”, says White.

“The team at NOW is really excited to be rolling out our new service to a wider market as it cements our vision ‘to bring the possibilities of our customers’ digital worlds to life’. We can’t wait to help more customers wrangle the technology they’re struggling with, regardless of where they bought it or who their ISP is. We just want to get it sorted so customers can love what the internet and technology, together, enables. No other company can offer that total package, and that’s not only compelling for customers, but for our team too.

“We are passionate about showing customers what’s possible with technology in the home – and making that meaningful for each customer, based on their needs.

“To make sure NOW can offer a one-source solution for customers, we’re hand-picking local partners to provide specialist services, such as computer-based support for example, alongside our own in-house techspert team.”

NOW’s new service is available only in its regions where it has a local service hub – Hawke’s Bay, Rotorua, Wellington and Tauranga. It is available to existing and non-NOW customers on a pay-as-you-go or membership subscription basis.

Key features of NOW’s new service:

• • Available either as a membership subscription, or pay-as-you-go service

• • No need to be a NOW broadband or phone customer (preferential membership rates for NOW customers)

• • Services provided: Computer services and support, cabling and TV mounting, audio & visual advice and support, Wi-Fi & networks advice and support

• • Accessible, local service – available over the phone and through in-home visits


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