Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

PGG Wrightson Plants its Future Growth With Promapp


PGG Wrightson Plants its Future Growth With Promapp

Auckland, 5 October 2017 – PGG Wrightson, a New Zealand Stock Exchange listed company and a leading provider of products, services and solutions to growers, farmers and processors, has announced that it is now deploying Promapp business process management software across its recently expanded Retail and Water division.

In a strategy designed to support the organisation’s ongoing focus on effective service delivery, business improvement and risk management, Promapp will provide the organisation’s staff with a centralised repository for storing and managing critical processes as well as an enhanced facility for reporting on the status of processes, improvement actions and risks.

The decision to deploy Promapp comes on the heels of the company’s move to merge PGG Wrightson’s Retail Business Unit with the company’s Water business which has grown in recent times as a result of several acquisitions.

While the company has always recognised that quality design and advisory services coupled with good after-sales support are essential, PGG Wrightson realised there were inconsistencies in the way processes had been managed between the previously distinct Retail and Water divisions

This contrasted with PGG Wrightson’s Seeds division which had successfully deployed Promapp and integrated it with SharePoint providing a structured, logical approach to process enabling teams to capture, view and store all customer information in once place.

As PGG Wrightson’s Commercial Manager, Shane McDowall, explains, “We strive to be a leader in the markets in which we operate helping farmers to be successful, and aim to achieve this goal through the delivery of high quality products and services with the support of a high performing team.

“While we invest heavily in ensuring that we have the right people, appropriately trained and equipped to deliver the services our customers require, we also need to find ways to automate and re-engineer business processes so that we can increase the efficiency with which we are able to run the business.”

The decision by the Retail and Water division to deploy and standardise processes with Promapp and replace its legacy, manual processes based on Visio will also support the company’s move to become more customer centric. It will also support the company’s quest to mobilise its workforce and empower them to follow approved processes in support of providing the best experience for the customer.

PGG Wrightson’s Retail and Water division has teams of customer service staff and mobile field representatives, who deliver a high level of technical support, product knowledge and service to customers across an extensive range of irrigation and pumping technology.

In order to provide its customers with a better experience, the team at PGG Wrightson will capture processes related to new sales, technical support and customer service from end to end, increase accountability, and review the status of non-value-added manual processes.

Promapp’s integration with SharePoint and Microsoft Dynamics will eventually support the sharing of processes to external suppliers.

“Ultimately, Promapp will provide an easy to use, graphically-engaging framework for continuous improvement,” says McDowall.

Promapp will be progressively deployed in the next few months right across PGG Wrightson’s 100-strong Retail and Water design, operations and sales teams, and potentially across the wider 600-strong Retail team.

ENDS

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

TradeMe: Property Prices In Every Region Hit New High For The Very First Time

Property prices experienced their hottest month on record in December, with record highs in every region, according to the latest Trade Me Property Price Index.\ Trade Me Property spokesperson Logan Mudge said the property market ended the year with ... More>>

Motor Industry Association: 2020 New Vehicle Registrations Suffer From Covid-19

Chief Executive David Crawford says that like some other sectors of the New Zealand economy, the new vehicle sector suffered from a case of Covid-19. Confirmed figures for December 2020 show registrations of 8,383 were 25% ... More>>

CTU 2021 Work Life Survey: COVID And Bullying Hit Workplaces Hard, Huge Support For Increased Sick Leave

New data from the CTU’s annual work life survey shows a snapshot of working people’s experiences and outlook heading out of 2020 and into the new year. Concerningly 42% of respondents cite workplace bullying as an issue in their workplace - a number ... More>>

Smelter: Tiwai Deal Gives Time For Managed Transition

Today’s deal between Meridian and Rio Tinto for the Tiwai smelter to remain open another four years provides time for a managed transition for Southland. “The deal provides welcome certainty to the Southland community by protecting jobs and incomes as the region plans for the future. The Government is committed to working on a managed transition with the local community,” Grant Robertson said. More>>

ALSO:

OECD: Area Employment Rate Rose By 1.9 Percentage Points In The Third Quarter Of 2020

OECD area employment rate rose by 1.9 percentage points in the third quarter of 2020, but remained 2.5 percentage points below its pre-pandemic level The OECD area [1] employment rate – the share of the working-age population with jobs – rose ... More>>

Economy: Strong Job Ad Performance In Quarter Four

SEEK Quarterly Employment Report data shows a positive q/q performance with a 19% national growth in jobs advertised during Q4 2020, which includes October, November and December. Comparing quarter 4, 2020, with the same quarter in 2019 shows that job ad volumes are 7% lower...More>>

NIWA: 2020 - NZ’s 7th-warmest Year On Record

The nationwide average temperature for 2020, calculated using stations in NIWA’s seven-station temperature series which began in 1909, was 13.24°C (0.63°C above the 1981–2010 annual average). New Zealand’s hottest year on record remains 2016, when... More>>

Quotable Value New Zealand: Property Market Set To Cool From Sizzling To Warm In 2021

Nostradamus himself could not have predicted the strange series of events that befell our world in 2020 – nor the wild trajectory of New Zealand’s property market, which has gone from “doom and gloom” to “boom and Zoom” in record time. Even ... More>>