Utilities Disputes releases 2017-18 Annual Report

Free and independent complaints service, Utilities Disputes, has released its 2017-18 Annual Report.

5,528 people contacted Utilities Disputes last year – mostly about electricity or gas (5,232), followed by broadband shared property disputes (236), and the new water complaints scheme has had three complaints so far.
Of the electricity and gas complaints, 60.4% included an issue about billing (an increase from 50.7% the previous year). Complaints also included issues about customer service (39.1%), disconnections (9.7%), meter issues (9%), and supply issues (9%).

See links below:

Utilities Disputes Annual Report [PDF 16,557KB]

Utilities Disputes Annual Report media release

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