Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Elasticsearch Service to Boost Consumer Loyalty

The Warehouse Chooses Elastic’s Elasticsearch Service to Boost Consumer Loyalty

Validated returns project simplifies customer returns process, minimises risk of fraud

AUCKLAND, New Zealand & MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Elastic N.V. (NYSE: ESTC), the company behind Elasticsearch and the Elastic Stack, announced that The Warehouse, a popular retail outlet operating in New Zealand, has chosen Elastic’s Elasticsearch Service cloud offering to power a customer service improvement program that validates customer returns and boosts consumer loyalty by simplifying the returns process whilst also minimising the risk of fraud.

The Warehouse Group is a publicly traded company on the New Zealand Stock Exchange. Its brands include The Warehouse, Warehouse Stationery, Torpedo 7, Noel Leeming, and most recently The Market.

The New Zealand retailer maintained a returns policy that included a 12-month money-back guarantee, and allowed customers to return items without a receipt. While this had helped The Warehouse earn and generate devoted customers, it had the downside of opening the retailer up to the potential for fraud. To address this, The Warehouse launched the validated returns project, which enables employees using 1,500 point-of-sale (POS) devices and 200 service-desk computers across The Warehouse’s 93-plus stores to search through years of transactional data. By using Elasticsearch to power this project, team members are able to quickly find and validate transactions and refund customers exactly what they paid.

The validated returns project, thanks to the speed and relevance of Elasticsearch, is not only minimising the potential for fraud, it's also boosting customer satisfaction by making it easier and quicker for customers to return items.

“Elastic has helped significantly improve our customer journey for those customers returning items, thereby improving customer satisfaction and their loyalty,” said Tim Duly, GM Engineering at The Warehouse. “Further, we are excited to deploy Elastic’s fully managed Elasticsearch Service as this gives us the opportunity to focus on our core business of servicing customers.”

“The Warehouse use case is among the most novel and yet innovative retail use cases we’ve seen,” said Paul Davis, Country Manager, Australia and New Zealand for Elastic. “It is humbling that Elasticsearch and our technology can be used to minimise consumer fraud while at the same time increasing shopper allegiance.”

Learn More

• Read about The Warehouse’s Elastic Search Award win

• Read The Warehouse success story

• Read about Elastic's customers

• Start a trial of hosted Elasticsearch


© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

Science Media Centre: Funding For R&D In New Zealand – Expert Reaction

Research, Science and Innovation Minister Dr Megan Woods has today announced $401.3 million funding for research and development through Budget 2020 and the COVID Response and Recovery Fund. The fund includes $150 million for an R&D loan scheme, ... More>>

ALSO:

Maritime NZ: NZ Joins Global Initiative Keeping Ports Open And Freight Moving

New Zealand has joined an international port authorities’ global initiative for safe and efficient movement of goods and shipping during the COVID-19 crisis. World-wide, 56 port authorities have agreed how they will work together facilitating maritime ... More>>

ALSO:

National: National Backs Businesses With $10k JobStart

National will provide a $10,000 cash payment to businesses that hire additional staff as part of our commitment to keeping New Zealanders in jobs, National Party Leader Todd Muller and Finance spokesperson Paul Goldsmith have announced. Our JobStart ... More>>

ALSO:

DIY Law: Government Exempts Some Home Improvements From Costly Consents

Homeowners, builders and DIYers will soon have an easier time making basic home improvements as the Government scraps the need for consents for low-risk building work such as sleep-outs, sheds and carports – allowing the construction sector ... More>>

ALSO:

Media Awards: The New Zealand Herald Named Newspaper Of The Year, Website Of The Year At Voyager Media Awards

The New Zealand Herald has been labelled a “powerhouse news operation” as it claims the two biggest prizes – Newspaper of the Year and Website of the Year – along with many individual awards at the 2020 Voyager Media Awards Website of the ... More>>

ALSO:

ASB Bank: ASB Takes The Lead Again With New Low Home Loan Interest Rate

ASB has moved again to support its customers, cutting a number of home loan rates, including the two-year special rate to a new low of 2.69% p.a. Craig Sims, ASB executive general manager Retail Banking says the reduced rate will be welcome news for many ... More>>

ALSO:

Nathan Hoturoa Gray: The Problems With Testing And Case Statistics For Covid-19

To begin to understand disease transmission in a country requires adequate testing of your population with properly vetted, accurate tests. As the world struggles to find what 'adequate percentage' of the population is necessary, (estimates predict ... More>>

ALSO:

RNZ: Fletcher Building To Lay Off 1000 Staff In New Zealand

The construction company will cut around 10 percent of its workforce as it struggles with the fallout from Covid-19. More>>

ALSO:

Can Pay, Won't Pay: Cashflow Moves Urged

Government Ministers are asking significant private enterprises to adopt prompt payment practices in line with the state sector, as a way to improve cashflow for small businesses. More>>

ALSO:

Gordon Campbell: On Why We Should Legally Protect The Right To Work From Home

For understandable reasons, the media messaging around Level Two has been all about “freedom” and “celebration”, but this is not necessarily going to be a universal experience. When it comes to workplace relations, Level Two is just as likely to ... More>>

ALSO:



New Zealand Government: Supporting Kiwi Businesses To Resolve Rent Disputes

The Government will legislate to ensure businesses that suffered as a result of the COVID-19 response will get help to resolve disputes over commercial rent issues, Justice Minister Andrew Little announced today. More>>

ALSO:


Science Media Centre: Understanding 5G Concerns – Expert Q&A


Recent attacks on cell phone towers have brought concerns over the rollout of 5G technology into sharp relief.
While scientific research has consistently shown that the technology does not adversely affect human health, public concerns about its impact have spread around the world, fueled in part by growing misinformation online. The SMC asked experts to comment... More>>

ALSO:


Trade: Record Monthly Surplus As Imports Dive

Imports in April 2020 had their biggest fall since October 2009, resulting in a monthly trade surplus of $1.3 billion, Stats NZ said today. “This is the largest monthly trade surplus on record and the annual goods trade deficit is the lowest ... More>>

ALSO:


Media Blues: Stuff Chief Executive Buys Company For $1

Stuff chief executive Sinead Boucher has purchased Stuff from its Australian owners Nine Entertainment for $1.
The chief executive was returning the company to New Zealand ownership, with the sale is expected to be completed by 31 May.
"Our plan is to transition the ownership of Stuff to give staff a direct stake in the business as shareholders," Boucher said in a statement.... More>>

ALSO:

RNZ: Bar Reopening Night 'much, Much Quieter'

Pubs and bars are reporting a sluggish first day back after the lockdown, with the fear of going out, or perhaps the joy of staying home, thought to be a reason for the low numbers. More>>

ALSO:

Stats NZ: New Zealand’s Population Passes 5 Million

New Zealand's resident population provisionally reached 5 million in March 2020, Stats NZ said today. More>>

NIWA: Seven Weeks Of Clearing The Air Provides Huge Benefits: Scientist

Seven weeks of lockdown has provided evidence of how pollution can vanish overnight with benefits for the environment and individuals, says NIWA air quality scientist Dr Ian Longley. Dr Longley has been monitoring air quality in Auckland, Wellington ... More>>

ALSO:

Government: Milestone In Cash Flow Support To SMEs

A significant package of tax reforms will be pushed through all stages in Parliament today to throw a cash flow lifeline to small businesses. More>>

ALSO: