Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search



Reader’s Digest has revealed the names of the NZ businesses whose customer service have excelled during one of the most difficult years for the business community in modern history.

In releasing the Quality Service Award results, Reader’s Digest recognises that the seriousness of COVID-19’s Delta variant and the subsequent lockdowns created heavy burdens on business. Yet the customer service teams of businesses listed as award winners rallied, building on knowledge acquired in 2020 to forge stronger business models that better reflect the ever-changing needs of their customers, says Reader’s Digest editor-in-chief Louise Waterson.

She says that despite the second-wave of the pandemic disrupting many face-to-face dealings with customers, and other standard markers of business success, customer service excellence even more important.

“For the award-winning businesses, the complex challenges created by Delta only reinforced their determination to work even harder to help their customers. With an ever-present kind and sympathetic approach to customers at the core, they cleverly adapted their existing practices to suit their customers’ needs and concerns.”

Reader’s Digest commissioned independent market research company Catalyst Consultancy & Research to survey New Zealanders’ opinions of a range of service providers.

A total of 2400 New Zealanders of a mixed demographic were asked to rate their experience of service provided by businesses / organisations.

Running since 2015, the survey identifies the most satisfied customers across 35 different categories, from funeral insurance to loyalty cards and banks to mobile phone providers. The prestigious Quality Service Award recognises companies that truly understand consumers’ needs.

The full list of New Zealand Quality Service Award winners can be seen here or below. They are as follows:

Bank of the YearASBTSB
Car InsuranceAA InsuranceState
Car RentalsJucyAvis
Coffee Shops & CafésStarbucksMuffin Break
Cruise OperatorPrincess CruisesP&O Cruises
DIY Home Improvement StoresMitre 10Bunnings
Flooring Stores (excluding Tiling Stores and DIY Home improvement Stores)Carpet CourtHarrisons Carpet
Funeral InsuranceNew Zealand SeniorsMomentum Life
Garden CentresKings Plant BarnPalmers
Gas & Electricity ProvidersElectric KiwiPowershop
Health InsuranceSouthern Cross Health SocietyAA Health
Hearing ServicesBay AudiologyDilworth Hearing
Home & Contents InsuranceAA InsuranceState
Home Design & Build ServicesStonewood HomesLockwood Homes
Internet Service Providers2degreesContact Energy
Kindergarten Centre OperatorsBestStartBear Park
Life InsuranceAA LifeSouthern Cross Life Insurance
Liquor OutletsLiquorlandSuper Liquor
Loyalty CardsNew World ClubcardCountdown One Card
Manufacturer Certified Used Car SalesToyota Signature ClassHonda Certified Used Cars
Meal Plan Delivery ServicesHelloFreshBargain Box
Mobile Phone Service Providers2degreesSkinny
Paint & Decorating Store (excluding DIY Home Improvement Stores)ReseneGuthrie Bowron
Pet InsuranceAA Pet InsuranceSouthern Cross Pet Insurance
Pizza FranchisesDomino’sHell Pizza
Real Estate AgenciesHarcourtsProfessionals
Retirement VillagesRyman HealthcareBupa NZ
Roadside AssistanceAA RoadserviceState
SupermarketsCountdownNew World
Tiling Stores (excluding DIY Home Improvement Stores)The Tile DepotTile Warehouse
Travel InsuranceSouthern Cross Travel InsuranceAA Travel Insurance
Tyre RetailersBridgestoneTony’s Tyre Service
Used Vehicle DealershipsEnterprise Motor Group2 Cheap Cars

© Scoop Media

Business Headlines | Sci-Tech Headlines


Energy Resources Aotearoa: New Law On Decommissioning Could Be Costly Overkill
A new law on decommissioning oil and gas fields passed by Parliament today has good intentions but is overkill, according to Energy Resources Aotearoa. "We strongly support operators taking responsibility and paying the costs for decommissioning, which is what all good operators do," says chief executive John Carnegie... More>>

Commerce Commission: News Publishers’ Association Seeks Authorisation To Engage In Collective Bargaining

News Publishers’ Association of New Zealand Incorporated seeks authorisation and provisional authorisation to engage in collective bargaining with Facebook and Google. The Commerce Commission has received applications from News Publishers’ Association of New Zealand Incorporated (NPA) seeking authorisation and provisional authorisation on behalf of itself... More>>

Reserve Bank: MPC Continues To Reduce Monetary Stimulus
The Monetary Policy Committee agreed to raise the Official Cash Rate (OCR) to 0.75 per cent. The Committee agreed it remains appropriate to continue reducing monetary stimulus so as to maintain price stability and support maximum sustainable employment... More>>

PriceSpy: Producer Prices Increase
New Black Friday and Covid-19 Report* released by PriceSpy says people’s fear of stepping inside physical shops during big sales events like Black Friday has risen since last year; Kiwis are still planning to shop, but more than ever will do it online this year... More>>

NZ Skeptics Society: Announce Their 2021 Awards, And Dr Simon Thornley Wins The Bent Spoon

Every year the New Zealand Skeptics presents its awards to people and organisations who have impressed us or dismayed us, and this year it’s been hard to pick our winners because there have been so many choices!.. More>>

REINZ: Sales Volumes Leveling Out

Data released today by the Real Estate Institute of New Zealand (REINZ) shows there were 44 fewer lifestyle property sales (-2.6%) for the three months ended October 2021 than for the three months ended September 2021... More>>

BNZ: Auckland Retail Card Spending Bounces Back In Step Two
Bank of New Zealand (BNZ) card spending data released today shows one week of retail therapy at Alert Level 3 Step 2 has been enough to raise card spending in Auckland to levels greater than before the Delta lockdown... More>>