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QUALITY SERVICE AWARDS NZ Winners Announced

Reader’s Digest has revealed the names of the NZ businesses whose customer service have excelled during one of the most difficult years for the business community in modern history.

In releasing the Quality Service Award results, Reader’s Digest recognises that the seriousness of COVID-19’s Delta variant and the subsequent lockdowns created heavy burdens on business. Yet the customer service teams of businesses listed as award winners rallied, building on knowledge acquired in 2020 to forge stronger business models that better reflect the ever-changing needs of their customers, says Reader’s Digest editor-in-chief Louise Waterson.

She says that despite the second-wave of the pandemic disrupting many face-to-face dealings with customers, and other standard markers of business success, customer service excellence even more important.

“For the award-winning businesses, the complex challenges created by Delta only reinforced their determination to work even harder to help their customers. With an ever-present kind and sympathetic approach to customers at the core, they cleverly adapted their existing practices to suit their customers’ needs and concerns.”

Reader’s Digest commissioned independent market research company Catalyst Consultancy & Research to survey New Zealanders’ opinions of a range of service providers.

A total of 2400 New Zealanders of a mixed demographic were asked to rate their experience of service provided by businesses / organisations.

Running since 2015, the survey identifies the most satisfied customers across 35 different categories, from funeral insurance to loyalty cards and banks to mobile phone providers. The prestigious Quality Service Award recognises companies that truly understand consumers’ needs.

The full list of New Zealand Quality Service Award winners can be seen here https://qualityserviceawards.co.nz/results/ or below. They are as follows:

CategoryWinnerSilver
Bank of the YearASBTSB
Car InsuranceAA InsuranceState
Car RentalsJucyAvis
Coffee Shops & CafésStarbucksMuffin Break
Cruise OperatorPrincess CruisesP&O Cruises
DIY Home Improvement StoresMitre 10Bunnings
Flooring Stores (excluding Tiling Stores and DIY Home improvement Stores)Carpet CourtHarrisons Carpet
Funeral InsuranceNew Zealand SeniorsMomentum Life
Garden CentresKings Plant BarnPalmers
Gas & Electricity ProvidersElectric KiwiPowershop
Health InsuranceSouthern Cross Health SocietyAA Health
Hearing ServicesBay AudiologyDilworth Hearing
Home & Contents InsuranceAA InsuranceState
Home Design & Build ServicesStonewood HomesLockwood Homes
Internet Service Providers2degreesContact Energy
Kindergarten Centre OperatorsBestStartBear Park
Life InsuranceAA LifeSouthern Cross Life Insurance
Liquor OutletsLiquorlandSuper Liquor
Loyalty CardsNew World ClubcardCountdown One Card
Manufacturer Certified Used Car SalesToyota Signature ClassHonda Certified Used Cars
Meal Plan Delivery ServicesHelloFreshBargain Box
Mobile Phone Service Providers2degreesSkinny
OptometristsSpecsaversOPSM
Paint & Decorating Store (excluding DIY Home Improvement Stores)ReseneGuthrie Bowron
Pet InsuranceAA Pet InsuranceSouthern Cross Pet Insurance
Pizza FranchisesDomino’sHell Pizza
Real Estate AgenciesHarcourtsProfessionals
Retirement VillagesRyman HealthcareBupa NZ
Roadside AssistanceAA RoadserviceState
SuperannuationGenerateASB
SupermarketsCountdownNew World
Tiling Stores (excluding DIY Home Improvement Stores)The Tile DepotTile Warehouse
Travel InsuranceSouthern Cross Travel InsuranceAA Travel Insurance
Tyre RetailersBridgestoneTony’s Tyre Service
Used Vehicle DealershipsEnterprise Motor Group2 Cheap Cars

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