Canstar's Home & Contents Insurance Awards 2025

New Zealand’s best insurers have been recognised in Canstar’s 2025 Home and Contents Awards, and for the second year in a row Tower is the winner of Canstar’s prestigious Insurer of the Year Award.

Cost of living pressures are still foremost for Kiwi households, and against a backdrop of rising insurance premiums, in Canstar’s research, Tower stands out for delivering great-value policies, customer service and consumer satisfaction.

In its analysis for this year’s Awards, covering 11 leading insurance providers, our expert research team noted Tower offers Kiwi consumers a great balance of affordable premiums and comprehensive coverage, and highlighted that Tower’s policies perform strongly across flood, storm, earthquake and theft cover.

Tom Slee, Canstar Group Manager – Wealth, Health & New Zealand says, “When it comes to insurance, cheap is not always best. The right level of cover is essential, especially given New Zealand’s temperamental weather and geography.

“However, our award research proves that you don’t have to gamble with the security of your home and valued possessions to secure a great deal.

“Tower not only offers its customers market-leading pricing, but strong, comprehensive products that include coverage for events, too. Congratulations to team Tower, for well-deserved back-to-back wins.”

Tower Interim CEO Paul Johnston says that as a forward-thinking insurer, Tower is doing everything it can to ensure insurance remains accessible for Kiwi communities.

“Providing affordable insurance options is key to our vision of delivering beautifully simple and rewarding experiences, that’s why we offer three levels of house cover to suit your needs and budget. Our innovative risk-based pricing approach for flood and earthquake hazards also allows us to offer lower premiums to customers with lower risks. Later this year, we will add landslide and sea surge riskbased pricing and ratings to our tool.

“Thank you to our customers for trusting Tower to look after you when the worst happens. As a born and bred Kiwi insurer, we are incredibly proud to be New Zealand’s Canstar Home and Contents Insurer of the Year for the second year in a row.”

Canstar’s Home & Contents Insurer of the Year Award

Canstar’s Home & Contents Insurer of the Year Award is based on its Outstanding Value Home & Contents Insurance Awards, which utilise a sophisticated and unique ratings methodology that compares both costs and features across insurance policies.

The Insurer of the Year Award recognises the insurer that provides its customers outstanding value through its product and service offerings, as well as its levels of customer satisfaction. The satisfaction component uses survey responses from thousands of home and contents insurance customers who have rated their providers across the five key customer satisfaction metrics of customer service, value for money, comprehensiveness of cover, communication and cost.

As the winner of Canstar’s Insurer of the Year Award 2025, Tower is also a recipient of one of Canstar’s 2025 Outstanding Value Home & Contents Insurance Awards.

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