Petdirect’s Autodeliver Subscription Services Scores Sky-High with 90 NPS in Q1

Wednesday, 2 July 2025, 4:34 pm
Press Release: Petdirect

2 July 2025, Auckland, NZ – Petdirect’s Autodeliver subscription service has reached a significant milestone, achieving a Net Promoter Score (NPS) of 90 from a survey on over a 1,000 customers between 1 March and 30 June 2025.

As New Zealand’s leading online pet retailer, Petdirect holds more than half of the specialty online market. Its Autodeliver service is fast becoming a customer favourite, providing a smarter, more rewarding way to shop. With exclusive Pet Perks pricing, Airpoints Dollars earned on every order, and dependable delivery, it’s clear why so many pet parents are making the switch.

Why Pet Parents Love Autodeliver

Here’s what customers highlighted:

95% say it is super convenient

85% value how easy it is to adjust or skip deliveries

79% report their orders always arrive on time

65% appreciate the helpful reminders

62% say they value and pricing is excellent

They also benefit from:

Fast and free shipping on orders over $79

No additional charges for rural delivery

A massive range of trusted pet products, always in stock

But Petdirect’s support goes far beyond delivery. Customers can access expert guidance every step of the way — from nutrition to supplements and beyond. Petdirect offers over 100 expert-authored blogs, personalised recommendations based on pet profiles, and complimentary 15-minute bookings with its in-house Pet Expert Team to help customers make confident, informed choices.

“Since launching Autodeliver in May 2020, our aim has been to make pet care as effortless as possible. Our customers are telling us we’re on the right track,” says Dave Anderson, CEO of Petdirect. “We’re focusing on what matters most to pet parents: convenience, rewards and fast, reliable delivery.”

About Autodeliver

Up to 25% off your first Autodeliver order

Up to 15% off every ongoing order

No cancellation fees

Full flexibility to change or skip deliveries at any time

About Petdirect

Petdirect is New Zealand’s number one Kiwi-owned online pet retailer, proudly supporting cats and dogs with everything they need to live happy, healthy lives. From nutrition to toys and everything in between, Petdirect offers expert advice, top brands, and unmatched convenience. With a growing community of loyal customers, Petdirect continues to lead the pack through innovation, customer care, and a genuine love for pets.

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