BNZ Offers Support For Customers Affected By Severe Weather

BNZ is extending its support to customers affected by ongoing severe weather.

The support package is currently available to customers in Northland, Hauraki, Bay of Plenty, and Thames-Coromandel District, which have declared states of emergency due to the weather event.

BNZ will continue to extend this package to any additional regions if states of emergency are declared.

Available immediately, the package includes:

• Ability to review home lending facilities on a case-by-case basis.
• Access to temporary personal overdrafts to support customers who require access to funds urgently while they await insurance pay-outs. Standard interest rates and credit criteria applies.
• Access to temporary overdrafts of up to $10,000 with no application fee for Small Business customers. Standard interest rates and credit criteria applies.
• Access to temporary overdrafts for Agri, Business, and Commercial customers up to $100,000, with no application fee. Standard interest rates and credit criteria applies.

We understand that some of our customers may be facing unexpected challenges to their homes, businesses and communities as a result of the very heavy rain,” says Anna Flower, Executive - Personal and Business Banking.

“We are offering practical support to help relieve some of the pressure during this time, so people can focus on the clean-up and recovery.

“We also have a range of other options available, especially for customers who are facing hardship, so I encourage people to get in touch so we can see how we can help,” says Flower.

Whitianga branch temporarily closed

While ATM services remain operational, BNZ has temporarily closed its branch in Whitianga.

“The safety of our customers and people is our number one priority, so we’ve made the decision to close our Whitianga branch temporarily.

“Customers in Whitianga can continue to do their banking online, via phone banking, or through our BNZ app,” says Flower.

To discuss support options, business and agribusiness customers should reach out to their BNZ Partner. Small business owners can call 0800 BNZSME, while personal banking customers can access support through BNZ’s digital platforms or by calling 0800 ASKBNZ.

BNZ PremierCare Insurance customers who need assistance can call IAG NZ on 0800 248 888 or submit an online claim https://iagnz.custhelp.com/app/bnz

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