Patients surveyed on their experience of hospital

Media release

Thursday 4 September, 2014

Patients surveyed on their experience of hospital

The West Coast DHB is encouraging people to respond to a new survey asking for feedback on their stay in hospital.

A random selection of people on the Coast who spent at least one night in hospital from 4 to 17 August have been sent an invitation to participate in a national survey.

Patients will be able to fill in the survey online using a computer, tablet or smartphone, or can post their response.

This will be the first time hospital patients’ feedback has been collected and measured in the same way across New Zealand.

Developed by the Health Quality & Safety Commission, the survey will help to improve the quality of hospital care and understand how well health services are working for patients and their families.

The survey responses will be anonymous unless patients choose to supply contact details.

The West Coast DHB will send the survey to patients once every three months

Responses will be collated to give each DHB a rating out of 10 in four areas: Coordination, partnership, communications, and physical and emotional needs.

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