Patients surveyed on their experience of hospital

Patients surveyed on their experience of hospital

Auckland DHB is encouraging people to respond to a new survey asking for feedback on their stay in hospital.

A random selection of people in the Auckland DHB region who spent at least one night in hospital from 3 to 16 November have been sent an invitation to participate in the national survey.

Patients are able to fill in the survey online using a computer, tablet or smartphone, or can post their response back to the DHB.

Developed by the Health Quality & Safety Commission, the survey results will help DHBs make improvements in care and give the public valuable insights into the performance of their local health services.

The survey responses are anonymous unless patients choose to supply contact details.

Auckland DHB is sending the survey to patients once every three months, in addition to its own regular weekly patient experience survey.

Responses are collated to give each DHB a rating out of 10 in four areas: coordination, partnership, communications, and physical and emotional needs.

DHBs undertook the first of these surveys between 26 August and 19 September 2014, with over 1500 responses, about a quarter of patients contacted.

ENDS

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