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Southern Cross Pet Insurance release top claims

Southern Cross Pet Insurance release top claims

Any pet owner will attest to the fact that dogs will eat almost anything and cats make full use of their nine lives.

Southern Cross Pet Insurance’s claims history is full of Labradors eating everything (including cockroach poison, electric hedge cutters, the entire contents of a chilly bin, a plastic bolt, seal carcass and more), and cats getting caught (and injured) in compromising positions (such as hot water cupboards, ranch sliders and garage doors).

While this won’t surprise any pet owner, the cost of looking after a furry friend often does.

Research from Southern Cross Pet Insurance (SCPI) shows that a third of pet owners struggle to pay for vet bills, and over 50 percent of owners said they could only afford to spend up to $1000 for a sick or injured pet.

“While often you’ll hear about the strange and bizarre ways pets can get injured, the reality is that a lot of people are shocked at veterinary bills for relatively common treatments,” says SCPI head Anthony McPhail.

“Things like skin conditions, which can be congenital, as well as bites, wounds and tendon problems can often cost much more than most pet owners would expect – and require more than one trip to the vet.”

For these reasons, and the fact that you never know what strife your furry companion may get themselves into, Southern Cross is releasing the ten highest and ten most common claims for 2016.

Southern Cross Pet Insurance look after the lives of over 16,000 pets. In the 2016 financial year SCPI paid over 13,500 claims worth $4.57m.

During this period the ten highest paid claims were:

Dogs Cats
Abscess$9,543.61Traumatic injury$5,648.64
Pancreatitis$9,358.35Renal (kidney) disorder$5,000.00
Spinal column disorder$8,886.60Urethral obstruction$4,921.98
Traumatic injury$7,265.23Mycobacterial infection$3,734.36
Intervertebral disc disease$7,008.91Patellar luxation$3,702.93
Joint luxation$6,938.41Tendon injury$3,483.26
Spinal degeneration$6,309.56Polyradiculoneuropathy (immune and nervous system disorder)$3,349.25
Mass lesion$6,263.14Cardiomyopathy$3,193.86

The ten most common claims were:

Otitis (ear infection)Cat bite abscess
Hypersensitivity (allergic) skin disorderWound
LamenessBite injury
Mass lesionConjunctivitis
ConjunctivitisTraumatic injury
Anal Gland disorderLameness
DiarrhoeaFlea/tick/worm control

“As an owner, you owe it to your pet to provide them with medical care when they need it,” says McPhail.
“Our research in previous years showed that a lot of pet owners would do almost anything to keep their pets healthy, but often the financial reality when your pet is injured or unwell is quite different. This is why we encourage all owners to either set aside money for your pet’s health, or look into pet insurance.”


The Southern Cross Pet Insurance survey was conducted by TNS online amongst 2007 randomly selected New Zealanders and was released in November 2016.

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