News Video | Policy | GPs | Hospitals | Medical | Mental Health | Welfare | Search

 

Geneva Healthcare defends Clients’ rights to choose

Geneva Healthcare defends Clients’ rights to choose their Carers

Geneva Healthcare has recently faced criticism from some support workers who are part of the union opposing the company’s new online homecare service, My Homecare, giving Geneva’s clients the right to choose who cares for them.

“Geneva supports vulnerable Clients - those with a disability, illness, recovering from injury or the elderly,” says Veronica Manion, Geneva’s Chief Executive. “Personal care, by nature, is a personal right, so how empowering is it to get a say about who comes into your home. We think most New Zealanders would find it extremely reassuring knowing they had a choice in who was coming into their home to care for them or a family member”, she adds.

According to the Health & Disability Commissioner, everyone (clients) using a health or disability service in New Zealand is protected by a code of rights, The Code of Health and Disability Services Consumers' Rights. It specifies clients have the “right to be fully informed” and the “right to make an informed choice and give informed consent.”

“My Homecare has been created with the people we care for in mind, New Zealanders who are vulnerable and in need of support. It’s important for us to ensure we give those people ‘a voice,’ after all, it is their life we’re talking about here. We’ve listened to them and responded with a technology solution that gives them choice, control and visibility of information to assist them to make informed decisions. In many other aspects of our lives, we get to choose who we would prefer. When we call a doctor, a counsellor, a dentist, a hairdresser or a masseuse, we get to ask for our preference; after that it becomes a matter of deciding whether it’s important for us to wait for an appointment with our preferred provider of that service; or our needs might be urgent enough that we just opt for who’s available who’s equally qualified. Why should it not be the same with choosing who should provide personal care? We had an elderly male client who had prostate cancer and needed assistance with going to the toilet and spoke very little English. He and his family insisted on having a male support worker who could speak their language and providing the right person to provide that support made a huge difference to his wellbeing”, she says.

With My Homecare, Clients are given the option to manage their care services online including choosing the services they need and choosing their own qualified and Geneva Certified Support Workers based on Carer’s skillset, training, and location. Client’s requests are then reviewed by Geneva Care Coordinators so that Geneva can provide clinical governance and find the best match, just like in its current model of care. Geneva has so far received very good feedback from the DHBs where the platform is being trialled.


Ms. Manion shares the concerns for better support worker pay and conditions. She agrees the current payment for carer transport costs is not fair and regrets Geneva was not involved when the legislation was discussed and designed between the government and the unions. She is keen for Geneva to take an active part in reviewing this funding structure to look for better solutions.

She also said Geneva’s Support Worker Mobile App that automatically logs start and finish of cares, as well as carers' travel times, creates transparency and increases the reliability of data against government funding. While some were initially concerned, there’s a greater number of support worker advocates singing the Apps praises. “It's been a breeze using it. I really don’t know why I got so worked up over changing to Geneva LIVE Mobile App. I’m looking forward to using it more”, says one support worker. “I certainly would recommend the new Geneva LIVE Mobile App to other support workers. It is easy, very convenient and has added features to use. It is so much quicker than the time involved using a paper timesheet. By the time you have got the paper timesheet out, found a pen, waited for your Client to sign the paper timesheet, it might have taken up to ten minutes. The Geneva LIVE Mobile App instantly uploads your job to payroll once you click ‘end job’, you don't have to think about it again.” says another Geneva support worker from Whangarei.

“At the end of the day, we are dealing with people and managing the need for change. Change can be quite scary but at times inevitable and something we need to embrace so we can do our job. The demand for healthcare services is always increasing, and we need to find smart solutions to balancing the funding pressure from the government with the need for more healthcare workers. Automation is one solution that can help us to become more efficient and do what’s required of us. The more we automate things, the more money we can use on giving back to our staff”, says Ms Manion.

ENDS

© Scoop Media

 
 
 
Culture Headlines | Health Headlines | Education Headlines

 

Howard Davis: 1917's 1,000 Yard Stare

Sam Mendes has created a terrible and barbarous trek, one that we appreciate all the more for being catapulted right into the midst of this ear-splitting melee from the film's opening sequence. More>>


Floorball: NZ To Host World Cup Of Floorball In 2022

In a major coup for a minnow nation in the European-dominated sport of floorball, New Zealand has won the rights to host one of the sport’s marque international events. More>>

National Voyage Continues: Tuia 250 Ends

Tuia 250 has unleashed an unstoppable desire to keep moving forward and continue the kōrero about who we are, say the co-chairs of the Tuia 250 National Coordinating Committee, Dame Jenny Shipley and Hoturoa Barclay-Kerr. More>>

ALSO:

Te Papa: New Chief Executive From Its Own Staff

Courtney Johnston has been appointed as the new Chief Executive of Te Papa. Ms Johnston will take up the role in December 2019. Since its founding, Te Papa has had a dual leadership model, and as Tumu Whakarae|Chief Executive, Johnston will share the leadership with Kaihautū Dr Arapata Hakiwai. More>>

ALSO:

Over 150 Productions: NZ Fringe 2020 Has Launched

The upcoming festival will be held at 40 venues all over Wellington Region from 28 February to 21 March, and includes every genre possible—theatre, comedy, dance, music, clowning, cabaret, visual art, children’s shows and more! More>>

ALSO:

 
 
 
 
 

LATEST HEADLINES

  • CULTURE
  • HEALTH
  • EDUCATION
 


 
  • Wellington
  • Christchurch
  • Auckland