Dunne: new trains need to be matched by new attitude

UnitedFuture leader and Ohariu MP Peter Dunne today said he was appalled by Tranz Metro’s “cavalier disregard” for Wellington’s 15,000 daily train commuters.

Speaking after passengers were told by Tranz Metro that it would get them from A to B, but with no guarantees on the timeframe, Mr Dunne said the subsidiary of State-owned KiwiRail “needs to wake its ideas up”.

“It’s been trumpeting its flash new trains in the last few days, so how about a flash new attitude that resembles something called customer service?

“It is bad enough that people trying to get to and from work have to deal with these unending delays, but it is completely unacceptable that Tranz Metro should respond with that kind of attitude,” Mr Dunne, who has campaigned for many years for better commuter train services, said.

“The people on those trains every day have busy lives and responsibilities. It’s up to Tranz Metro to sort out its problems and to sort out its attitude and show its customers some respect,” he said.

ENDS

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